SBS is seeking a Customer Success Analyst in Yate (Bristol area) for a hybrid role. You will be the primary contact for customer-raised issues, coordinating with Product, Engineering, and CS to investigate, triage, and resolve challenges while providing clear updates to customers.
The role emphasizes proactive communication, trend identification, and continuous service improvement. You will translate complex technical information into understandable updates, ensuring customer confidence.
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Customer Success Analyst: Issue Resolver & Advocate employer: SBS
At SBS, we pride ourselves on being a leading fintech partner that not only drives innovation in the financial sector but also prioritises the well-being and growth of our employees. With a vibrant work culture that encourages collaboration and creativity, we offer comprehensive benefits including health coverage, flexible working arrangements, and robust career development opportunities, all within a global environment that values diversity and inclusion. Join us in shaping the future of finance while enjoying a fulfilling and rewarding career.
