Chief of Staff in City of London

This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Chief of Staff! The Digital Engagement Global Business Unit at SBS is in charge of developing, commercializing, and operating the Digital Banking Suite (DBS), a comprehensive digital banking platform that empowers financial institutions with a next-gen platform to enhance customer engagement via modern mobile-native and web experiences. Other offerings within the Business Unit include Open Banking, AI & CRM, and Digital Lending.

We are looking for a Chief of Staff to act as a strategic partner to the General Manager and his deputy, supporting the effective running, alignment, and performance of the Business Unit. The Chief of Staff will drive cross-functional alignment, oversee business performance, and enable disciplined execution across the portfolio, ensuring that strategy, execution, financial performance, and operational processes are tightly connected and running efficiently. This is a high-impact role designed for a recent MBA graduate with strong strategic thinking, analytical capability, and the ability to influence without authority.

Location: London, Paris, Dubai
Hybrid: 2-3 Days per Week Onsite

Responsibilities:

• Strategic Planning & Execution
  • Support the development and refinement of the BU strategy across all product streams
  • Translate strategy into clear priorities, roadmaps, and measurable objectives
  • Track execution against strategic goals and ensure follow-through on key initiatives
  • Identify and resolve cross-stream dependencies and trade-offs
• Business Performance & Financial Management
  • Support ownership of the BU P&L, including budgeting, forecasting, and performance tracking
  • Partner with Finance to ensure robust financial planning and visibility across all streams
  • Monitor revenue, cost, and investment allocation; highlight risks and opportunities
  • Support business cases and investment decisions across product lines
• Product Operations & Delivery Enablement
  • Drive consistency in product operating models, governance, and delivery practices
  • Partner with Product and Engineering leaders to improve planning, prioritization, and execution
  • Ensure alignment between product roadmaps, commercial priorities, and resource allocation
  • Help embed best practices across the product lifecycle management
• Governance & Operating Rhythm
  • Prepare executive-level materials for QBRs and leadership meetings
  • Drive accountability through clear tracking of actions, decisions, and outcomes
• BU Leadership enablement
  • Act as a trusted advisor and sounding board to the BU Leadership
  • Provide structured thinking, challenge, and insight on key topics
  • Support preparation for executive and board-level discussion
  • Lead or support high-priority, ad hoc strategic initiatives

Qualifications:

• Experience & Background
  • Recently completed an MBA from a top-tier institution
  • 2–5 years of prior experience in consulting, strategy, product, or operations in a high-performance environment
  • Experience in fintech, SaaS, digital platforms, AI, or technology environments is highly desirable
• Skills & Capabilities
  • Excellent strategic thinking and structured problem-solving
  • Strong business acumen, including financial literacy (budgeting, forecasting, P&L understanding)
  • Strong operational mindset with attention to execution and detail
  • Excellent communication skills, with the ability to distill complexity into clarity
  • High level of analytical capability (financial, strategic, and data-driven thinking)
  • Ability to influence and align senior stakeholders
  • Strong organizational and prioritization skills
  • Intellectual curiosity, particularly around AI and emerging technologies

What’s in it for you:

• End-to-end exposure to running a digital business unit in direct partnership with senior leaders
• Opportunity to shape strategy, operations, and performance across multiple fintech domains
• Global exposure working with teams across continents

Company Overview: At SBS, we’re more than just a technology company; we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems. As part of 74Software, we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.

Why SBS? At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. We offer benefits that allow you to thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks.

Equal Opportunity Employer: We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.