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For Companies At a Glance
- Tasks: Manage customer support tickets and resolve issues using cutting-edge technology.
- Company: Join SBS, a global fintech partner transforming the finance industry with innovative solutions.
- Benefits: Enjoy hybrid working, competitive salary, private medical insurance, and lifestyle perks.
- Why this job: Be part of a collaborative team shaping the future of finance while growing your skills.
- Qualifications: Experience in application support, strong communication skills, and a tech-related degree required.
- Other info: We value diversity and encourage all applicants, even if you don't meet every requirement.
The predicted salary is between 30000 - 36000 £ per year.
Application Support Analyst – Office 1, Broad Street, Sheffield, YorkshireCompany Description
At SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. With over 5,000 employees worldwide and clients in more than 80 countries, our solutions power everything from digital banking and lending to payments and core banking systems.
As part of 74Software , we’re backed by a group of leading software companies delivering mission-critical solutions worldwide. Our focus is on delivering long-term value, leveraging cutting-edge technology, and fostering strong client partnerships. Join us and be part of a collaborative, forward-thinking team shaping the future of finance.
Job Description
?️ Location: Broad Street, Sheffield
? Fulltime, permanent
? Salary: £35,000 – £42,000 per annum.
? Hybrid: Minimum of 2 days in the office per week
We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If you\\\\\\\’re looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!
What will the role involve?
As an Application Support Analyst, you will:
- Manage and resolve customer support tickets using a ticketing system
- Monitor and meet SLAs and team goals
- Investigate, analyse, and resolve issues raised by customers
- Read, understand, and occasionally amend code to support issue resolution
- Communicate effectively with customers, providing updates and guidance
- Document technical specifications and support-related information
- Participate in continuous improvement initiatives and process enhancements
- Collaborate with a distributed team across locations
- Report to the team lead and management when required
This role is based in our Sheffield office and supports flexible, hybrid working arrangements . SBS is an inclusive employer that values work-life balance and diverse working styles.
Qualifications
What we’re looking for:
We’re looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:
Essential experience and skills:
- Experience working in an application or technical support role
- Ability to analyse, investigate and resolve customer issues
- Strong communication skills — both verbal and written — with the ability to explain technical concepts to a variety of audiences
- A good understanding of web-based or desktop Client Server architectures
- Solid technical grounding with the ability to read and interpret code
- Strong organisational skills and the ability to manage time and priorities
- A collaborative approach and comfort working in distributed or hybrid teams
- A degree in a technology or computer science discipline
Desirable skills and technologies:
If you have experience with some of the technologies below, even better — but if you don’t, we’ll support your development:
- Oracle SQL and PL/SQL
- C#, AngularJS, XML
- JavaScript (ES6), HTML, CSS
- REST APIs and JSON
- MongoDB
- Version control tools such as Git
- Unix/Linux environments
- PowerBuilder
- Backend programming (e.g., Python, Ruby, Java, .NET) and frameworks like Node, Django, or Spring
- ITIL qualification
- Knowledge of financial services software
Don\\\\\\\’t meet every single requirement? That\\\\\\\’s okay, and you aren\\\\\\\’t alone! Research shows that women and people of colour are less likely to apply for a role unless they meet all the criteria. At SBS, we\\\\\\\’re committed to building a diverse, inclusive team where everyone feels they belong. So if this role excites you and you\\\\\\\’re eager to grow, we\\\\\\\’d love to hear from you – even if your experience doesn\\\\\\\’t tick every box just yet, send in your application!
Additional Information
What\\\\\\\’s in it for you?
At SBS, we’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Here’s a snapshot of the benefits you\\\\\\\’ll enjoy as part of our team:
? Competitive salary: £35,000 – £42,000 per annum.
? Health & Wellbeing : Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations
? Hybrid working: Work from home three days per week, and join us in the office for the remaining two.
?️ Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider
? Leisure & Lifestyle : Cycle to Work Scheme, Holiday Trading, Travel Insurance
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
Application Support Analyst - Sheffield employer: SBS
Contact Detail:
SBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - Sheffield
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Oracle SQL, C#, and REST APIs. Even if you don't have extensive experience, showing a willingness to learn these technologies can set you apart.
✨Tip Number 2
Highlight your problem-solving skills during any interviews or discussions. Be prepared to share specific examples of how you've successfully resolved customer issues in previous roles, as this is crucial for an Application Support Analyst.
✨Tip Number 3
Demonstrate your communication skills by practicing how to explain technical concepts in simple terms. This will be important when interacting with customers who may not have a technical background.
✨Tip Number 4
Research SBS and its role in the fintech industry. Understanding their mission and values will help you align your answers with what they are looking for, making you a more attractive candidate.
We think you need these skills to ace Application Support Analyst - Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in application support and technical roles. Emphasise your problem-solving skills and any specific technologies mentioned in the job description, such as Oracle SQL or C#.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate technical concepts clearly. Mention your enthusiasm for working in a collaborative environment and how you can contribute to the team.
Highlight Relevant Skills: In your application, specifically mention your experience with ticketing systems, SLAs, and any coding skills you possess. This will demonstrate your readiness for the role and your understanding of the responsibilities involved.
Showcase Continuous Learning: If you have pursued any additional training or certifications related to application support or relevant technologies, be sure to include this in your application. It shows your commitment to professional growth and adaptability.
How to prepare for a job interview at SBS
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Application Support Analyst. Familiarise yourself with the key tasks such as managing support tickets and resolving customer issues, as well as the technologies mentioned in the job description.
✨Showcase Your Communication Skills
Since strong communication is essential for this role, prepare to demonstrate your ability to explain technical concepts clearly. Think of examples where you've successfully communicated complex information to non-technical audiences.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge, especially regarding web-based architectures and coding. Brush up on relevant technologies like SQL, C#, and REST APIs, and be ready to discuss how you've used them in past roles.
✨Emphasise Team Collaboration
This position requires a collaborative approach, so be prepared to discuss your experience working in distributed or hybrid teams. Share specific examples of how you've contributed to team success and supported your colleagues in previous roles.
