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- Tasks: Support and resolve technical issues for banking applications in a dynamic environment.
- Company: Join SBS, a top global FinTech firm transforming the financial services industry.
- Benefits: Enjoy hybrid work, competitive salary, private medical insurance, and lifestyle perks.
- Why this job: Be part of a collaborative team solving real-world challenges in digital banking.
- Qualifications: Degree in Computer Science or related field with 1-3 years of experience required.
- Other info: Must have lived in the UK for five years for security clearance.
The predicted salary is between 28800 - 48000 £ per year.
SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance.
Are you passionate about solving complex technical challenges and supporting cutting-edge applications in a dynamic, customer-facing environment? We’re looking for a proactive and analytical Application Support Analyst to join our collaborative support team.
In this role, you’ll play a key part in ensuring the smooth operation of business-critical software used by banks and financial institutions. You’ll use your technical expertise to investigate, resolve, and prevent application issues, working with everything from SQL databases to containerised infrastructure.
- Investigating, re-creating, and analysing incidents to identify root causes and propose both short-term fixes and long-term improvements.
- Enhancing first-level resolution rates by following and contributing to robust support procedures.
- Collaborating regularly with customers, third-party vendors, and internal software teams to ensure effective incident management.
- Growing your knowledge of our applications, banking processes, and support tools through technical and functional training.
Please note: successful applicants will be required to apply for SC (Security Check) clearance, so must have resided in the UK for a minimum of five years.
A degree or Master’s in Computer Science, Engineering or a related field, with 1–3 years of relevant experience.
Proficiency in SQL and MongoDB. Solid understanding of Java and its use in backend systems. Experience working with modern DevOps tools and environments, including AWS, Docker, Kubernetes, Istio, Git.
We’re committed to supporting our employees in every aspect of their lives, from health and wellbeing to financial security and lifestyle perks. Competitive salary: Private Medical Insurance, Health Cash Plan, Dental Insurance, Eye Care Vouchers, Flu Vaccinations.
Finance & Protection: Life Assurance, Critical Illness Cover, Pension Plan, Long Service Awards, Payroll Giving, Fleet car provider. Cycle to Work Scheme, Holiday Trading, Travel Insurance.
As part of our hiring process, new employees will be required to pass a confidential consumer credit check and DBS check. This is a straightforward credit check for CCJs, bankruptcy and a criminal record check; All of our positions are open to people with disabilities.
Application Support Analyst - FinTech, Banking employer: SBS
Contact Detail:
SBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst - FinTech, Banking
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as SQL, MongoDB, and Java. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the FinTech industry, especially those who work at SBS or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and the role, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've solved technical challenges or improved application performance. Being able to articulate your problem-solving process will demonstrate your analytical skills and proactive approach.
✨Tip Number 4
Stay updated on the latest trends in FinTech and cloud technologies. Showing your enthusiasm for the industry and your commitment to continuous learning can impress potential employers and highlight your passion for the role.
We think you need these skills to ace Application Support Analyst - FinTech, Banking
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Application Support Analyst position. Tailor your application to highlight your relevant experience in SQL, MongoDB, and Java.
Craft a Tailored CV: Ensure your CV reflects your technical expertise and experience in application support. Include specific examples of how you've resolved complex issues and improved processes in previous roles.
Write a Compelling Cover Letter: In your cover letter, express your passion for solving technical challenges and your understanding of the FinTech industry. Mention your familiarity with DevOps tools and your commitment to continuous learning.
Highlight Relevant Experience: When detailing your work history, focus on experiences that align with the job requirements. Emphasise any collaborative projects with customers or third-party vendors, as well as your ability to manage incidents effectively.
How to prepare for a job interview at SBS
✨Showcase Your Technical Skills
Make sure to highlight your proficiency in SQL, MongoDB, and Java during the interview. Be prepared to discuss specific projects or experiences where you used these technologies to solve problems or improve processes.
✨Understand the Company and Its Clients
Research SBS and its role in the FinTech industry. Familiarise yourself with their major clients and the services they provide. This knowledge will help you demonstrate your interest in the company and how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle specific application issues or incidents, including your approach to identifying root causes and implementing solutions.
✨Emphasise Collaboration and Communication
As an Application Support Analyst, you'll need to work closely with customers and internal teams. Be ready to share examples of how you've successfully collaborated in the past and how you communicate technical information to non-technical stakeholders.
