At a Glance
- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a leading UK building society focused on customer care.
- Benefits: Part-time role with competitive salary, generous leave, and health benefits.
- Other info: Diverse and inclusive workplace with great training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25500 - 25500 £ per year.
Hours: 21 hours per week (part‑time). Salary: £25,500 pro rata. Closing date: Mon, 22 Jun 2026.
We are Skipton Building Society, the fourth biggest building society in the UK, committed to putting customers at the heart of everything we do. We value diversity and are an equal opportunity employer.
What Will You Be Doing As A Customer Consultant?
- Be the first point of contact, warmly welcoming customers in‑branch and on the phone.
- Engage and understand customers' needs by asking insightful questions.
- Listen and tailor solutions to each customer's unique circumstances.
- Proactively reach out to customers over the phone to identify needs and discuss support options.
- Maintain accurate records in our internal systems, with a focus on vulnerable customers.
- Adhere to policies, standards, and controls, receiving training and coaching to support your role.
What Do We Need From You?
- Previous experience interacting with customers, including banking, building society, contact centre, retail, food & beverage, hospitality or health/care environments.
- A passion for delivering exceptional service and a willingness to go above and beyond.
- Ability to work well with others and demonstrate a one‑team mindset.
- Capacity to react quickly on busy days, handling a wide variety of customers with excellent time management.
- A desire and ability to grow, adapt and change in line with business needs and priorities.
What Is In It For You?
- Permanent, part‑time role (21 hrs per week).
- Salary £25,500 pro rata per annum plus discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, with an additional 1 day per year of service up to a maximum of 30 days after 5 years, plus a holiday trading scheme.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Health and wellbeing benefits: Employee Assistance Programme, private medical insurance, salary‑sacrifice scheme for hybrid/electric car.
- Employee discount portal, mortgage and savings accounts, and paid volunteering days (three per year).
- Commitment to training and development.
We celebrate diversity and are committed to inclusion. All qualified applicants will receive consideration for employment.
Customer Service Consultant in Wetherby employer: SBS Skipton Building Society
At Skipton Building Society, we pride ourselves on being an exceptional employer that prioritises our employees' well-being and professional growth. With a strong commitment to diversity and inclusion, we offer generous benefits including a competitive salary, extensive annual leave, and a supportive work culture that encourages continuous development. Join us in our vibrant branch environment where you can make a meaningful impact on our customers' lives while enjoying a fulfilling part-time role.
Contact Details:
SBS Skipton Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Wetherby
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SBS Skipton Building Society and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SBS Skipton Building Society and let us see your personality shine through!
We think you need these skills to ace Customer Service Consultant in Wetherby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SBS Skipton Building Society.
Get Familiar with Our Brand:Before applying, take some time to learn about SBS Skipton Building Society and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SBS Skipton Building Society
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SBS Skipton Building Society.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SBS Skipton Building Society will surely appreciate.
