At a Glance
- Tasks: Welcome customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a leading UK building society focused on customer care.
- Benefits: Part-time role with competitive salary, generous leave, and health benefits.
- Other info: Diverse and inclusive workplace with great training and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25500 - 25500 £ per year.
Hours: 21 hours per week (part‑time). Salary: £25,500 pro rata. Closing date: Mon, 22 Jun 2026.
We are Skipton Building Society, the fourth biggest building society in the UK, committed to putting customers at the heart of everything we do. We value diversity and are an equal opportunity employer.
What Will You Be Doing As A Customer Consultant?
- Be the first point of contact, warmly welcoming customers in‑branch and on the phone.
- Engage and understand customers' needs by asking insightful questions.
- Listen and tailor solutions to each customer's unique circumstances.
- Proactively reach out to customers over the phone to identify needs and discuss support options.
- Maintain accurate records in our internal systems, with a focus on vulnerable customers.
- Adhere to policies, standards, and controls, receiving training and coaching to support your role.
What Do We Need From You?
- Previous experience interacting with customers, including banking, building society, contact centre, retail, food & beverage, hospitality or health/care environments.
- A passion for delivering exceptional service and a willingness to go above and beyond.
- Ability to work well with others and demonstrate a one‑team mindset.
- Capacity to react quickly on busy days, handling a wide variety of customers with excellent time management.
- A desire and ability to grow, adapt and change in line with business needs and priorities.
What Is In It For You?
- Permanent, part‑time role (21 hrs per week).
- Salary £25,500 pro rata per annum plus discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, with an additional 1 day per year of service up to a maximum of 30 days after 5 years, plus a holiday trading scheme.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Health and wellbeing benefits: Employee Assistance Programme, private medical insurance, salary‑sacrifice scheme for hybrid/electric car.
- Employee discount portal, mortgage and savings accounts, and paid volunteering days (three per year).
- Commitment to training and development.
We celebrate diversity and are committed to inclusion. All qualified applicants will receive consideration for employment.
Customer Service Consultant in Wetherby employer: SBS Skipton Building Society
At Skipton, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Microsoft Power Platform Engineer, you'll enjoy a hybrid working model, generous benefits including a strong pension contribution and private medical insurance, and ample opportunities for professional growth through training and mentorship. Join us in shaping the future of automation while making a meaningful impact on our members' experiences.
Contact Details:
SBS Skipton Building Society Recruitment Team
