At a Glance
- Tasks: Support bereaved customers with empathy and handle sensitive queries effectively.
- Company: Join Skipton Building Society, a leading mutual organisation focused on sustainability.
- Benefits: Enjoy flexible working, generous leave, and private medical insurance.
- Other info: Be part of a diverse team with excellent training and career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong customer service skills and attention to detail are essential.
The predicted salary is between 26000 - 26000 £ per year.
Hours: 21 hours per week, full-time head office based role
Salary (Pro Rata): £26,000
Closing Date: Thu, 11 Jun 2026
Role Summary
Join our Bereavement and Registrations Team to support the administration of customer accounts and act as the first point of contact for bereaved customers, ensuring queries are handled sensitively with effective outcomes.
Key Responsibilities
- Deal with inbound and outbound calls to resolve queries and accurately update customer accounts and information.
- Build excellent relationships with colleagues.
- Seek to continually improve processes and procedures to benefit the team and customers.
- Keep up to date with regulations and requirements.
- Action inbound mail communication, handling important documents with confidentiality.
- Process death registrations, Power of Attorney registrations and Wills.
- Provide support, training and guidance to colleagues to upskill on processes.
- Maintain accurate and timely record-keeping.
Qualifications & Competencies
- Excellent customer service skills.
- Ability to meet deadlines in a busy environment.
- High attention to detail.
- Demonstrated empathy when dealing with customers.
- Proactive in identifying process improvements and recommending changes.
Benefits
- Hybrid and flexible working where possible.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays + 1 day per year of service up to a maximum of 30 days.
- Holiday trading scheme offering the ability to buy and sell additional leave days.
- Matching employer pension contribution (up to 10% per annum).
- Commitment to training and development.
- Private medical insurance for all colleagues.
- 3 paid volunteering days per annum.
- Diverse and inclusive colleague networks including Carers and Pride Alliance groups.
- Cycle to work initiative and discounted gym membership.
Company
Skipton Building Society, the fourth biggest building society in the UK, is a mutual organisation owned by its members. We focus on sustainability, long-term growth and a customer-centric culture.
Customer Adviser - Bereavements Team in Skipton employer: SBS Skipton Building Society
Skipton Building Society is an exceptional employer, offering a supportive and empathetic work environment for those in the Bereavements Team. With a strong commitment to employee development, flexible working arrangements, and a generous benefits package including private medical insurance and annual leave that increases with service, we prioritise the well-being of our colleagues. Join us in making a meaningful impact while enjoying a culture that values diversity and community involvement.
Contact Details:
SBS Skipton Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Adviser - Bereavements Team in Skipton
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you understand our customer-centric culture and how you can contribute to it. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 2
Practice your empathy skills! Since you'll be dealing with bereaved customers, it's crucial to demonstrate your ability to handle sensitive situations. We recommend role-playing common scenarios with a friend to get comfortable with your responses.
✨Tip Number 3
Prepare some questions to ask us during the interview. This shows your interest in the role and helps you gauge if we're the right fit for you. Think about what you want to know regarding team dynamics or opportunities for training and development.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it gives you a chance to showcase your enthusiasm for joining our Bereavement and Registrations Team.
We think you need these skills to ace Customer Adviser - Bereavements Team in Skipton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Adviser role. Highlight your customer service skills and any experience dealing with sensitive situations, as this will show us you understand the importance of empathy in our Bereavements Team.
Showcase Your Attention to Detail:In your application, give examples that demonstrate your high attention to detail. Whether it’s through previous roles or projects, we want to see how you ensure accuracy, especially when handling important documents.
Emphasise Process Improvement:We love proactive thinkers! Share any experiences where you've identified and implemented process improvements. This shows us you're not just about maintaining the status quo but are keen to enhance our team's efficiency.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SBS Skipton Building Society
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Adviser in the Bereavements Team. Familiarise yourself with the key tasks like handling sensitive queries and processing important documents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Empathy
Given the nature of the role, it's crucial to convey empathy during your interview. Prepare examples from your past experiences where you've dealt with sensitive situations or provided exceptional customer service. This will highlight your ability to connect with bereaved customers and handle their queries with care.
✨Highlight Process Improvement Skills
The job description mentions a proactive approach to improving processes. Think of specific instances where you've identified inefficiencies and suggested changes. Be ready to discuss how these improvements benefited your team or customers, as this will align with the company's focus on continual improvement.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. Inquire about the team's current challenges or how they measure success in the role. This not only shows your interest but also gives you a better understanding of what to expect if you join the team.
