Customer Adviser - Bereavements in Skipton

Hours: 35 hours per week, Monday to Friday, on a 12 month secondment. Full time Head Office working.

Salary: £26,000 Per Annum

Closing Date: Wed, 26 Aug 2026

Looking for a role where your work genuinely makes a difference? Join our Bereavement and Registrations Team and help customers and families navigate some of life's most difficult moments.

As a Bereavements Customer Service Adviser, you'll be a reassuring point of contact, providing clear guidance, compassionate support and practical help throughout what can often be a complex process. Every customer journey is different. You'll balance sensitive conversations with managing customer cases, coordinating important account updates and ensuring every detail is handled accurately. It's a role where great customer service, attention to detail and good judgement come together to help deliver fair outcomes, right first-time outcomes and make things as straightforward as possible for our customers.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

What You’ll Do

• Supporting customers and families through bereavement and registration journeys, providing clear guidance, reassurance and practical support whilst managing customer cases through to resolution.
• Handling inbound and outbound customer contact, resolving queries and helping customers understand the next steps in their journey.
• Processing bereavement registrations, Power of Attorney registrations and Will notifications accurately, efficiently and with attention to detail.
• Updating customer accounts and records, ensuring information is handled correctly and customers receive timely and accurate outcomes.
• Managing incoming correspondence and important documentation, maintaining confidentiality and completing actions within required timescales.
• Identifying opportunities to improve processes and ways of working, helping us deliver better experiences for customers and colleagues.

What You’ll Need

• Experience supporting customers in a customer-focused role, building rapport, understanding individual needs and delivering positive customer outcomes.
• Experience supporting customers through sensitive or complex situations, demonstrating empathy, patience and good judgement.
• Experience managing a varied workload, balancing customer interactions, administration tasks and competing priorities effectively.
• Confidence using multiple systems to maintain accurate records.
• High attention to detail when processing information and completing customer requests.
• Strong organisational skills, with the ability to work efficiently in a busy environment whilst meeting deadlines and service standards.

What’s In It For You

• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days.
• Matching employer pension contribution (up to 10% per annum).
• Colleague Mortgages and access to Skipton products and services at discounted rates.
• Flexible working to help balance your commitments.
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships.
• Lifestyle perks such as a Home and Tech voucher, which can be used at Currys and IKEA.

About Skipton: Our story began in 1853 in Skipton, North Yorkshire. Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth. We help over a million members put down roots, save for what matters, and feel good about their money. As a mutual, they own us, so everything we do is for them. You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too. It all means that life at Skipton is more exciting than you imagine.

What it's like to work here

Life at Skipton: We talk and we listen to each other. And we make decisions as a team. That way, you get all the support you need to do work that works for everyone. At Skipton we value work life balance and are proud to support hybrid and flexible working. This opportunity is for 35 hours per week, Monday to Friday on a 12 month fixed term contract and you’ll spend 5 days a week collaborating with colleagues at our Head Office in Skipton. We also value what everyone brings to Skipton. And we create a fair place where you can be yourself. Our colleague networks play a big role in this. They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming. It’s not just our members who are important to us. You are, too. Lots of organisations talk about wellbeing, but they don’t always back it up. As a mutual, we put people first. And that includes the people who work here. So, when we say we care about your wellbeing, we mean it. Wellbeing isn't just one thing. It’s about feeling good, having energy, and being able to be yourself and perform at your best. That’s why we offer help for your mental and physical health across five key areas. What’s more, it’s help that you can actually use too - not just read about.

Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members. Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we’ll help you take the next step towards a better future. Why? It’s just the way we are. We care about sustainability and look to the long-term for both colleagues and customers. And we know that when we build better futures as individuals, we build better futures as a business.