Credit Management Adviser in Skipton

Overview

Shifts are based on department opening hours: 8am–6pm (Mon–Thu), 8:30am–5:30pm (Friday), and 9am–12pm (Saturday on rotation, once a month).

A minimum of 3 days per week must be worked from Head Office, dependent on competence and business requirements.

The salary range for the role is £30,000–£33,400 PA, dependent on skills and experience.

The role requires full-time onsite work for the first 2 months of training.

Big things are happening in our Homes Business.

As we continue to help more people into homes, we’re growing our Credit Management Team to ensure our customers receive the support they need—especially during life’s more challenging moments.

We help customers navigate financial difficulties and personal changes with empathy and expertise to find the right solution for them and the Society.

If you have a strong mortgage background, are customer-obsessed, and have a passion for helping people, we’d love to hear from you.

At Skipton, we’re founded on fairness.

We exist to do right by our members—and we believe that starts with doing right by our people.

So, whoever you are and whatever you bring, there’s a place for you here and a genuine plan for where you go next.

• What You’ll Do
• Work with the Credit Management team to help members navigate financial challenges with empathy and practical solutions.
• Handle inbound and outbound calls with a wide range of customers who may be struggling to make payments, and identify customers with vulnerabilities to provide the right support.
• Assess affordability and offer appropriate solutions, including referrals to external support agencies as needed.
• Accurately and promptly process mortgage arrears administration, including taking payments and managing direct debit arrangements.
• Manage the delivery of litigation and repossession actions through the courts, ensuring actions are appropriate and liaising with solicitors when required.
• Communicate with empathy when discussing customers’ situations while securing the right outcome for both the customer and the Society.
• As a more experienced adviser, act as an escalation point for colleagues and maintain multi-skills across all mortgage types, dealing with complex accounts.
• Manage the end-to-end arrears journey with a full understanding of litigation, receivership, and debt recovery.
• What You’ll Need
• Mortgage knowledge is helpful but not essential; related credit/debt management experience is a strong fit.
• Experience with vulnerable customers and supporting customers experiencing financial difficulty.
• Customer-obsessed mindset with a focus on providing a supportive environment where customers are listened to and have a positive experience.
• Proactive and resilient, able to support members in challenging circumstances.
• Ability to work under pressure in fast-paced environments, adapting to various customer needs.
• Strong communication and listening skills; able to explain complex information simply.
• Ability to liaise with different stakeholders across the business and externally.
• Demonstrates the behaviours framework — brave, accountable, curious and collaborative.
• What’s In It For You
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days.
• Matching employer pension contribution (up to 10% per annum).
• Colleague mortgages and access to Skipton products and services at discounted rates.
• Flexible working to help balance commitments.
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, and discounted gym memberships.
• Lifestyle perks such as a Home and Tech voucher usable at John Lewis, Currys, and IKEA.
• About Skipton

Our story began in 1853 in Skipton, North Yorkshire.

Today, you’ll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money.

As a mutual, they own us, so everything we do is for them.

Our 2,500 colleagues work together in a fair, purpose-driven environment.

What it’s like to work here: Life at Skipton emphasizes collaboration, inclusion, and wellbeing.

For most roles, blended working (home and in-person) is available.

We value what everyone brings and support fair, welcoming networks.

We care about wellbeing and provide resources to support mental and physical health across five areas.

We’re not just a building society; we’re a mutual organisation owned by our members.

Apply now.

You don’t need to tick every box—we look for people who care about our members and who want to grow with us.

The rest can follow.

We’re not just another building society or job; we’re Skipton, and we’ll help you take the next step toward a better future.

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