Banking and Payment Support Specialist in Skipton

Hours: This role is for a permanent position working full time 35 hours per week.

• Annum
• Closing

Date: Fri, 4 Sept 2026 Join us in leading high performing banking and payment operations, providing expert oversight, managing risk, and supporting operational excellence.

You'll also act as deputy to the Banking & Payments Support Manager, helping to ensure seamless service and strong leadership when needed.

What You'll Do

Your key responsibilities will include

• Lead and oversee daily banking and payment operations, including BACS, CHAPS, Faster Payments, cards, and cheques.
• Own and strengthen operational controls, identifying risks and driving a robust control environment.
• Act as deputy to the Banking & Payments Support Manager, providing leadership, decision making, and operational continuity.
• Coach and develop team capability, embedding best practice, consistency, and strong control awareness to foster a positive control culture and high quality outcomes.
• Drive process improvements, standardisation, and automation initiatives to enhance efficiency and service delivery.
• Manage complex queries and payment incidents, acting as an escalation point and coordinating effective resolutions.
• Use operational data and MI to identify trends, support decision making, and coach colleagues to build capability and best practice.
• What You'll Need
• Strong experience in banking and payment operations, with good technical knowledge of payment processes.
• A solid understanding of operational risk, controls, governance, and incident management.
• Experience managing complex issues, escalations, and delivering effective resolutions.
• A track record of driving process improvements, change initiatives, and automation opportunities.
• Strong analytical, decision making, and stakeholder management skills, with a collaborative and accountable approach.
• What's In It For You
• Annual discretionary bonus scheme
• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a max of 30 days
• Matching employer pension contribution (up to 10% per annum)
• Colleague Mortgages and access to Skipton products and services at discounted rates
• Flexible working to help balance your commitments
• Private medical insurance, health and wellbeing app, volunteering opportunities, cycle-to-work scheme, discounted gym memberships
• Lifestyle perks such as a Home and Tech voucher, which can be used at John Lewis, Currys, and IKEA
• About Skipton

Our story began in 1853 in Skipton, North Yorkshire.

Today, you'll find us across England and Scotland, from Aberdeen to Plymouth.

We help over a million members put down roots, save for what matters, and feel good about their money.

As a mutual, they own us, so everything we do is for them.

You'll feel that same fairness and purpose in how all 2,500 of our colleagues work together, too It all means that life at Skipton is more exciting than you imagine.

What it's like to work here Life at Skipton

We talk and we listen to each other.

And we make decisions as a team.

That way, you get all the support you need to do work that works for everyone.

For most of our roles there's the option of blended working, which means we mix working from home and meeting in person, with three days a week in our Skipton office.

We also value what everyone brings to Skipton.

And we create a fair place where you can be yourself.

Our colleague networks play a big role in this.

They connect people with similar life experiences and make our workplace warm, friendly, inclusive and welcoming.

It's not just our members who are important to us.

You are, too.

Lots of organisations talk about wellbeing, but they don't always back it up.

As a mutual, we put people first.

And that includes the people who work here.

So, when we say we care about your wellbeing, we mean it.

Wellbeing isn't just one thing.

It's about feeling good, having energy, and being able to be yourself and perform at your best.

That's why we offer help for your mental and physical health across five key areas.

What's more, it's help that you can actually use too - not just read about.

You don't need to tick every box - we look for people who care about our members and who want to grow at the same time. The rest can follow.

Not just another building society.

Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.

We don't have shareholders; we're owned by our members.

Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

Why?

It's just the way we are.

We care about sustainability and look to the long-term for both colleagues and customers.

And we know that when we build better futures as individuals, we build better futures as a business.

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