At a Glance
- Tasks: Welcome customers and provide tailored banking solutions in a friendly environment.
- Company: Join Skipton Building Society, a diverse and inclusive employer.
- Benefits: Enjoy 25 days holiday, bonuses, and a commitment to your development.
- Other info: Flexible working options and opportunities for career growth await you.
- Why this job: Make a real difference by helping customers with their financial needs.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25500 - 25500 £ per year.
Position: Customer Consultant (Kendal Branch, Permanent)
Hours: 36 hours per week (full time) to support branch operating hours.
Salary: £25,500 per annum (dependent on experience).
Location: Kendal Branch, Skipton Building Society.
About the Role
The Customer Consultant is the first point of contact for customers, providing a friendly welcome in branch and over the phone, engaging in conversations to understand their needs and offer suitable banking products and services. You will also proactively reach out, maintain accurate records, adhere to policies, and support customers across various channels.
Responsibilities
- Warmly welcome customers in branch and over the phone, creating a positive first impression.
- Engage with customers to uncover and understand their financial needs, asking insightful questions.
- Listen carefully and offer tailored banking solutions that meet individual circumstances.
- Proactively reach out to customers via phone to identify opportunities and provide support.
- Maintain accurate customer records in internal systems with a focus on vulnerable customers.
- Adhere to policies, standards and controls with ongoing training and coaching.
Qualifications
- Previous experience interacting with customers, either in person or over the phone.
- Experience in retail, food & beverage, hospitality or health/care sectors, or any role that demonstrates a passion for exceptional service.
- Strong communication skills and a 'one-team' mindset.
- Ability to work quickly during busy periods and manage a variety of customers efficiently.
- Desire and adaptability to grow with changing business needs.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, +1 day per year of service up to 30 days after 5 years.
- Holiday trading scheme to buy/sell additional leave.
- Employer matched pension contributions up to 10% per annum.
- Employee Assistance Programme and online discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, discount schemes.
- Commitment to training and development.
- Private medical insurance.
- Salary Sacrifice Scheme for hybrid/electric car.
Equality and Diversity
Skipton Building Society is an equal opportunity employer. We value diversity and encourage applications from all backgrounds.
Customer Service Consultant in Kendal employer: SBS Skipton Building Society
Skipton Building Society is an exceptional employer, offering a supportive and inclusive work environment in the heart of Kendal. With a strong commitment to employee development, generous benefits including 25 days of annual leave plus bank holidays, and a focus on community engagement through paid volunteering days, we empower our Customer Service Consultants to thrive both personally and professionally. Join us to be part of a team that values diversity and prioritises exceptional customer service while enjoying a rewarding career in the financial sector.
Contact Details:
SBS Skipton Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Consultant in Kendal
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle different situations during the interview.
✨Tip Number 3
Show off your people skills! During the interview, be sure to highlight your previous experience in customer-facing roles. Share specific examples of how you've gone above and beyond to provide exceptional service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Customer Consultant position.
We think you need these skills to ace Customer Service Consultant in Kendal
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and how you connect with people.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. If you've worked in retail or hospitality, share those stories that showcase your customer interaction skills. We love seeing how your background fits with what we do!
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s handling a tricky customer situation or working as part of a team, we want to know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at SBS Skipton Building Society
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Consultant role. Familiarise yourself with the responsibilities listed in the job description, such as engaging with customers and offering tailored banking solutions. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend or family member. This will not only boost your confidence but also prepare you for the types of questions you might face.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles that highlight your customer service skills. Whether it’s from retail, hospitality, or any other sector, think about times when you went above and beyond for a customer. This will illustrate your passion for exceptional service.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could inquire about the training and development opportunities available or how the team collaborates to support customers. It’s a great way to leave a positive impression.
