At a Glance
- Tasks: Be the friendly face for customers, providing tailored solutions and support.
- Company: Join the fourth largest building society in the UK, focused on member wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, and excellent pension contributions.
- Other info: Flexible working hours and commitment to your professional development.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Experience in customer service and a passion for helping others.
Hours: 36 hours per week, Permanent position
Salary: £25,500 per annum (depending on experience)
Closing Date: Thu, 18 Jun 2026
Who Are We? We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Our purpose is to help people achieve their financial goals and support long‑term wellbeing. We value diversity and look for colleagues who share our commitment to customer service.
What Will You Be Doing As A Customer Consultant?
- Be the first point of contact: warmly welcome customers in‑branch and over the phone, creating a positive first impression.
- Engage and understand: ask insightful questions to uncover customers’ needs and provide tailored solutions.
- Listen and tailor solutions: carefully review each customer’s circumstances to recommend the best outcomes.
- Proactive outreach: contact customers by phone to identify needs and discuss how we can support them.
- Maintain accurate records: use internal systems to keep customer records up to date and identify vulnerable customers.
- Adhere to policies: understand and comply with our policies, standards and controls, supported by training and coaching.
What Do We Need From You?
- Previous experience interacting with customers, preferably in a bank, building society or contact centre.
- Experience in retail, food & beverage, guest services, health/care, or similar sectors.
- Passion for delivering exceptional service and exceeding customer expectations.
- Ability to work well with others, demonstrating a ‘one‑team’ mindset.
- Capacity to react quickly during busy periods and manage a wide range of customers efficiently.
- Willingness to grow, adapt and change in response to business needs and priorities.
What Is In It For You?
- Permanent role, 36 hours per week.
- Competitive salary of £25,500 per annum (depending on experience).
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, increasing by 1 day per year of service up to a maximum of 30 days after 5 years.
- Holiday trading scheme to buy and sell additional leave days.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Benefits portal offering an Employee Assistance Programme and online discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, plus a range of discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary sacrifice scheme for hybrid/electric cars.
Customer Service Consultant in Guiseley employer: SBS Skipton Building Society
As the fourth largest building society in the UK, we pride ourselves on fostering a supportive and inclusive work environment where our employees can thrive. With a strong commitment to customer service, we offer competitive salaries, generous leave policies, and extensive training and development opportunities, ensuring that our team members are well-equipped to help our customers achieve their financial goals. Located in a vibrant community, we also provide unique benefits such as paid volunteering days and a salary sacrifice scheme for hybrid/electric cars, making us an excellent employer for those seeking meaningful and rewarding careers.
Contact Details:
SBS Skipton Building Society Recruitment Team
