At a Glance
- Tasks: Engage with customers, understand their needs, and provide tailored solutions.
- Company: Join Skipton Building Society, a community-focused organisation dedicated to exceptional service.
- Benefits: Enjoy competitive salary, generous leave, bonuses, and professional development opportunities.
- Other info: Flexible working options and commitment to your growth and well-being.
- Why this job: Make a real difference in people's lives while building your career in customer service.
- Qualifications: Experience in customer interaction; passion for service and teamwork is essential.
The predicted salary is between 25500 - 25500 £ per year.
About the Role
Hours: Permanent, full‑time 36hours per week to support branch operating hours. Salary: £25,500Per Annum. Closing Date: Fri, 24Jul2026.
Are you passionate about helping others and providing exceptional customer service?
Would you like to join an organisation that puts its customers at the heart of what it does?
If so, Skipton Building Society invites you to apply for the Customer Consultant role at our Newcastle Branch.
In this role you will engage in conversations to find out our customers’ needs, provide information about our full savings range, products and services, and help them review their circumstances and goals.
Our branches are the heart of our local communities, but we also meet customers who prefer online transactions and contact‑centre interactions.
In the branch you can support customers face‑to‑face, virtually or outbound, ensuring that their needs remain at the centre of everything you do and that you provide a first‑class service every time.
Responsibilities
- Be the First Point of Contact: warmly welcome customers both in‑branch and over the phone, making a lasting positive impression.
- Engage and Understand: ask insightful questions to uncover and understand customers’ needs.
- Listen and Tailor Solutions: listen carefully to each customer’s unique circumstances and offer personalised solutions that meet their needs.
- Proactive Outreach: proactively reach out to customers over the phone to identify their needs and discuss how we can support them.
- Maintain Accurate Records: use our internal systems to ensure customer records are up‑to‑date and accurate, with a focus on identifying and supporting vulnerable customers.
- Adhere to Policies: understand and adhere to our policies, standards and controls, with comprehensive training and coaching.
Qualifications
- Previous experience interacting with customers, either in person or over the phone; experience in a bank or building society is preferred.
- Experience may come from retail, food & beverage, guest services or the health/care sector.
- Passion for delivering exceptional service and going above and beyond.
- Ability to work well alongside others with a \"one‑team\" mindset.
- Ability to react quickly when the day gets busy and manage a wide variety of customers with excellent time management.
- Desire and ability to grow, adapt and change while accommodating business needs and priorities.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme to buy and sell additional annual leave days.
- Generous employer‑matched pension contributions – up to 10% per annum.
- Access to a benefits portal that includes an Employee Assistance Programme and an online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary sacrifice scheme for hybrid/electric car.
- #J-18808-Ljbffr
Customer Consultant employer: SBS Skipton Building Society
At Skipton, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Microsoft Power Platform Engineer, you'll enjoy a hybrid working model, generous benefits including a strong pension contribution and private medical insurance, and ample opportunities for professional growth through training and mentorship. Join us in shaping the future of automation while making a meaningful impact on our members' experiences.
Contact Details:
SBS Skipton Building Society Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SBS Skipton Building Society. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SBS Skipton Building Society before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SBS Skipton Building Society:Your cover letter is your chance to shine! Tell us why you want to work at SBS Skipton Building Society specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SBS Skipton Building Society!
How to prepare for a job interview at SBS Skipton Building Society
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
