At a Glance
- Tasks: Be the friendly face of our customer service, helping clients with tailored solutions.
- Company: Join Skipton Building Society, a top UK mutual organisation focused on community and support.
- Benefits: Enjoy a competitive salary, generous leave, and perks like private medical insurance.
- Other info: Flexible working options and commitment to your personal development await you.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Previous customer interaction experience is a plus; passion for service is key!
The predicted salary is between 26500 - 26500 £ per year.
Hours: Permanent, full‑time 36 hours per week. Salary: £26,500 per annum (depending on experience). Closing Date: Tue, 23 Jun 2026.
Responsibilities
- Serve as the first point of contact for customers in‑branch and by telephone, giving a positive impression.
- Engage customers by asking insightful questions to uncover their needs and provide tailored solutions.
- Listen to customers’ circumstances and offer personalised solutions that meet their goals.
- Proactively reach out to customers by phone to identify needs and discuss how we can support them.
- Maintain accurate records in internal systems, focusing on vulnerable customers.
- Adhere to policies, standards and controls, receiving comprehensive training and coaching.
Qualifications & Experience
- Previous experience interacting with customers, either in person or over the phone.
- Experience in banking, building society, contact centre, retail, food & beverage, hospitality, health/care or similar sectors is advantageous but not mandatory.
- Demonstrated passion for delivering exceptional service and going above and beyond.
- Ability to work well alongside others with a 'one‑team' mindset.
- Strong time‑management skills to handle a high volume of customers.
- Adaptive, willing to grow and change with business needs and priorities.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays; 1 day added per year of service up to 30 days after five years.
- Holiday trading scheme to buy and sell additional leave days.
- Employer‑matched pension contributions up to 10% per annum.
- Employee Assistance Programme and online employee discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts; discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary sacrifice scheme for hybrid/electric car.
About Skipton Building Society
We are the fourth biggest building society in the UK, a mutual organisation owned by our members. Our purpose is to help people have a home, save for life ahead and support long‑term financial wellbeing.
Customer Service Consultant in Cleveleys employer: SBS Skipton Building Society
Skipton Building Society is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where every team member is valued. With comprehensive training, generous annual leave, and unique benefits like paid volunteering days and private medical insurance, employees are empowered to grow both personally and professionally in a collaborative environment. Located in the heart of the UK, this role as a Customer Service Consultant allows you to make a meaningful impact while enjoying a fulfilling career with a leading mutual organisation.
Contact Details:
SBS Skipton Building Society Recruitment Team
