At a Glance
- Tasks: Engage with customers, tailor solutions, and provide exceptional service.
- Company: Join the fourth largest building society in the UK, owned by its members.
- Benefits: Competitive salary, generous leave, pension contributions, and employee perks.
- Other info: Supportive environment with a focus on sustainability and growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 26750 - 26750 £ per year.
Hours: Permanent, full time, 36 hours per week to support branch operating hours.
Salary: £26,750 per annum.
Closing date: Fri, 26 Jun 2026.
Who Are We? We are the fourth biggest building society in the UK and a mutual organisation. We are owned by our members, not shareholders. Our purpose is to help more people have a home, to save for life ahead and to support long‑term financial wellbeing. We value diverse colleagues and offer a supportive work environment.
What Will You Be Doing?
- Engage with customers, asking great questions to understand their needs and tailor solutions.
- Act as the first point of contact for customers in branch, with enthusiasm and a desire to help.
- Conduct ‘My Review’ appointments face‑to‑face, virtually, or by telephone.
- Proactively contact customers by phone to identify and discuss their needs.
- Educate customers on a range of products and services and about communication channels.
- Use internal systems to keep accurate records and ensure vulnerable customers are identified and supported.
- Adhere to policies, standards, controls and limits of authority.
What Do We Need From You?
- Previous customer‑interaction experience, preferably in banking, building society, retail, food & beverage, hospitality or health/care.
- A passion for delivering exceptional service and a willingness to go above and beyond.
- Strong communication skills and the ability to influence different audiences.
- Ability to work well with others, manage time efficiently and respond quickly during busy periods.
- Adaptability, openness to learning new skills, and a one‑team mindset.
- Comfort with a variety of activities and support for vulnerable customers.
What Is In It For You?
- Permanent position, 36 hours per week.
- Salary: £26,750 per annum.
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays, with an additional day per year of service up to 30 days after five years.
- Holiday trading scheme to buy/sell additional leave days.
- Generous employer‑matched pension contributions – up to 10%.
- Access to benefits portal, Employee Assistance Programme, discount platform, and paid volunteering days.
- Colleague mortgage and savings accounts, private medical insurance, and a salary sacrifice scheme for hybrid/electric cars.
- Commitment to training and development.
Why Work With Us? We care about sustainability and look to the long‑term for both colleagues and customers. We support growth, innovation, and a culture that places customers at the heart of everything we do.
Customer Relationship Consultant in Chester employer: SBS Skipton Building Society
As the fourth largest building society in the UK, we pride ourselves on being a mutual organisation that prioritises our members' needs over shareholders. Our supportive work environment fosters diversity and encourages employee growth through comprehensive training and development opportunities. With a strong commitment to sustainability and a culture centred around customer care, we offer a rewarding career as a Customer Relationship Consultant, complete with competitive benefits and a focus on long-term financial wellbeing.
Contact Details:
SBS Skipton Building Society Recruitment Team
