Branch Manager β€” Customer Experience & Growth Lead

Branch Manager β€” Customer Experience & Growth Lead

Full-Time 29160 - 35640 Β£ / year (est.) No working from home possible
SBS Skipton Building Society

At a Glance

  • Tasks: Lead a team to drive performance and deliver exceptional customer service.
  • Company: Join Skipton Building Society, a leader in customer experience.
  • Benefits: Competitive salary, career development, and a supportive work environment.
  • Other info: Dynamic role with opportunities for growth and development.
  • Why this job: Inspire high performance and make a real impact on customer satisfaction.
  • Qualifications: Experience in management and a passion for customer service.

The predicted salary is between 29160 - 35640 Β£ per year.

Skipton Building Society is seeking a Branch Manager for our Aberdeen branch to lead a team, drive performance and deliver exceptional service to customers.

The role focuses on commercial growth, coaching staff, and owning the branch contribution plan while maintaining a hands-on daily customer-facing presence.

You will inspire high performance, promote products, and ensure a first-class customer experience across in-branch, online, and contact centre channels.

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Branch Manager β€” Customer Experience & Growth Lead employer: SBS Skipton Building Society

At Skipton, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Microsoft Power Platform Engineer, you'll enjoy a hybrid working model, generous benefits including a strong pension contribution and private medical insurance, and ample opportunities for professional growth through training and mentorship. Join us in shaping the future of automation while making a meaningful impact on our members' experiences.

SBS Skipton Building Society

Contact Details:

SBS Skipton Building Society Recruitment Team

We think you need these skills to ace Branch Manager β€” Customer Experience & Growth Lead

Leadership Skills
Team Management
Customer Service Excellence
Coaching and Mentoring
Performance Management
Commercial Acumen
Sales Promotion