Branch Manager - Aberdeen

This role is for a permanent position working full time 36 hours per week to support branch operating hours. The salary is £40,900 per annum.

Here at Skipton Building Society, we are proud to have a team of amazing people who work hard every day to put our customers’ best interests at heart. We are currently looking for a Branch Manager to lead, motivate and drive performance. The successful candidate will play an integral part in delivering exceptional service to our customers at our Aberdeen branch.

Our branches are the heart of our local communities; however, increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch, we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. Whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

As a Branch Manager, you will lead a team of customer-facing colleagues, promoting high standards of customer service and ensuring that they deliver an exceptional experience to all customers. We are looking for an individual who can inspire a team, engaging them and creating a culture of high performance. You will take ownership of the branch contribution plan, focusing on commercial growth as well as looking after our existing customers. You will ensure that your team confidently promote our products and services during their conversations with customers through observations, one-to-ones, and clear objectives that link to the branch plan.

This is a key role that calls for exceptional people skills and proven leadership experience. In return, we will provide you with the development opportunities you need to make a real difference to your team and our customers. The Branch Manager will lead from the front and by example - this is a hands-on role where interaction with customers is a day-to-day part of the role including serving customers and undertaking ‘My Review’ appointments.

What Do We Need From You?

• You’ll be an accomplished leader, with experience in a management role in a customer-facing environment.
• A proven record of delivering great customer service and outcomes.
• Effective communication and time management skills.
• A passion and genuine interest in people – with an understanding and acknowledgement of the diversity of customers and colleagues alike.
• The ability to take an entrepreneurial approach to maximising business opportunities.
• Great stakeholder management skills as you’ll be working with your Regional Manager and a range of Head Office functions.
• You don’t need to be an expert in financial services; while it would help, we don’t want you to be put off applying if you are not.

What Is In It For You?

• The salary for this role is up to £46,000 per annum dependent on skills and experience.
• Annual discretionary bonus scheme.
• 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years.
• Holiday trading scheme allowing the ability to buy and sell additional annual leave days.
• Generous employer matched pension contributions - up to 10% per annum.
• Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
• Three paid volunteering days each year.
• Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
• A commitment to training and development.
• Private medical insurance for all our colleagues.
• Salary Sacrifice Scheme for hybrid/electric car.

We care about sustainability and look to the long-term for both colleagues and customers. When we build better futures as individuals, we build better futures as a business.