At a Glance
- Tasks: Engage with customers to understand their needs and provide tailored solutions.
- Company: Join a supportive team in a dynamic banking environment.
- Benefits: Enjoy competitive salary, generous leave, and employee discounts.
- Other info: Opportunities for growth and development in a vibrant workplace.
- Why this job: Make a real difference by delivering exceptional customer service every day.
- Qualifications: Experience in customer interaction and a passion for service excellence.
The predicted salary is between 25500 - 25500 £ per year.
Hours: Permanent full‑time position, 36 hours per week, to support branch operating hours.
Location: Bradford branch.
Salary: £25,500 per annum (depending on experience).
Closing Date: Tue, 23 Jun 2026.
About the Role
A Customer Service Consultant will engage in conversations to understand customers' needs, provide information on savings products and services, review circumstances and goals, and deliver a straightforward, helpful service that reflects enthusiasm and professionalism. The role involves supporting customers face‑to‑face, virtually, and via outbound contact to deliver a first‑class service, promote products, resolve problems and provide tailored solutions.
Responsibilities
- Be the first point of contact, warmly welcoming customers in‑branch or over the phone.
- Engage and understand customers by asking insightful questions and uncovering needs.
- Listen carefully and tailor solutions to meet individual circumstances.
- Proactively reach out to customers by phone to discuss needs and support options.
- Maintain accurate records in internal systems, focusing on vulnerable customers.
- Adhere to policies, standards and controls, receiving comprehensive training and coaching.
Qualifications
- Previous experience interacting with customers, in person or over the phone.
- Preferable experience in a bank or building society; contact‑centre experience valued.
- Background in retail, food & beverage, guest services, health/care or similar sectors.
- Demonstrated passion for delivering exceptional service and going above and beyond.
- Ability to work well in a team and maintain a one‑team mindset.
- Strong time‑management and ability to react quickly in a busy environment.
- Willingness and ability to grow, adapt and change while accommodating business needs.
Benefits
- Annual discretionary bonus scheme.
- 25 days standard annual leave + bank holidays.
- Additional leave trading scheme (purchase/sell days).
- Generous employer‑matched pension contributions – up to 10% per annum.
- Employee Assistance Programme and employee discount platform.
- Three paid volunteering days per year.
- Colleague mortgage and savings accounts and discount schemes.
- Commitment to training and development.
- Private medical insurance for all colleagues.
- Salary Sacrifice Scheme for hybrid/electric cars.
Customer Service Consultant in Batley employer: SBS Skipton Building Society
Join our Bradford branch as a Customer Service Consultant, where we pride ourselves on fostering a supportive and dynamic work environment. With a strong commitment to employee growth, we offer comprehensive training, generous benefits including a discretionary bonus scheme, and opportunities for community engagement through paid volunteering days. Our culture emphasises teamwork and exceptional service, making it an ideal place for those looking to make a meaningful impact while advancing their careers.
Contact Details:
SBS Skipton Building Society Recruitment Team
