At a Glance
- Tasks: Lead a team to enhance customer journeys and service design for better member experiences.
- Company: SBS Skipton Building Society, committed to improving member and colleague experiences.
- Benefits: Competitive salary, professional development, and a focus on inclusivity.
- Other info: Opportunity to champion accessibility and inclusive design in a supportive environment.
- Why this job: Shape impactful experiences while leading a dynamic, multidisciplinary team.
- Qualifications: Experience in journey management, service design, and user research.
The predicted salary is between 54000 - 66000 £ per year.
SBS Skipton Building Society in Skipton is seeking a Senior Journey Experience Manager to lead the Journey Experience team within Change.
You will bring together customer journey management, service design, user research and UX to shape and deliver better experiences for members and colleagues.
The role guides decisions across change initiatives with senior stakeholders.
You’ll lead a multidisciplinary team, coach colleagues, and champion accessibility and inclusive design while balancing
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Head of Journey Experience & Service Design in Skipton employer: SBS Skipton Building Society
Skipton Building Society is not just another employer; it's a place where your contributions truly matter. As a mutual organisation, we prioritise our members and foster a collaborative work culture that values innovation and personal growth. With comprehensive benefits including generous annual leave, a commitment to professional development, and a focus on health and wellbeing, you'll find a supportive environment that empowers you to thrive in your role as an IT Principal Engineer.
Contact Details:
SBS Skipton Building Society Recruitment Team
