SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications. Job Responsibilities Sales & Order Processing Process customer orders accurately and in a timely manner Prepare and issue quotations in line with company pricing and guidelines Maintain and update customer records within CRM/ERP systems Track and manage order progress from enquiry through to delivery Ensure all sales documentation is complete and compliant Customer Support Act as a first point of contact for customer enquiries via phone and email Provide product, pricing, and delivery information to customers Resolve or escalate customer queries, complaints, and order issues Build and maintain strong relationships with key customers Skills Strong organisational and administrative skills Excellent attention to detail and accuracy Strong communication and customer service skills Ability to manage multiple priorities and meet deadlines Good IT skills, including Microsoft Office (especially Excel) and CRM systems Commercial awareness and understanding of the sales process Problem-solving and proactive approach Desirable Previous experience in a sales administration, customer service, or office support role Experience working within a manufacturing, distribution, or commercial environment Familiarity with ERP/CRM systems GCSEs (or equivalent) in Maths and English; further qualifications are advantageous
