SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.
Job Responsibilities
Sales & Order Processing • Process customer orders accurately and in a timely manner • Prepare and issue quotations in line with company pricing and guidelines • Maintain and update customer records within CRM/ERP systems • Track and manage order progress from enquiry through to delivery • Ensure all sales documentation is complete and compliant
Customer Support • Act as a first point of contact for customer enquiries via phone and email • Provide product, pricing, and delivery information to customers • Resolve or escalate customer queries, complaints, and order issues • Build and maintain strong relationships with key customers
Skills • Strong organisational and administrative skills • Excellent attention to detail and accuracy • Strong communication and customer service skills • Ability to manage multiple priorities and meet deadlines • Good IT skills, including Microsoft Office (especially Excel) and CRM systems • Commercial awareness and understanding of the sales process • Problem-solving and proactive approach
Desirable • Previous experience in a sales administration, customer service, or office support role • Experience working within a manufacturing, distribution, or commercial environment • Familiarity with ERP/CRM systems • GCSEs (or equivalent) in Maths and English; further qualifications are advantageous
TPBN1_UKTJ
Sales Administrator in London employer: SBR (Southbourne Rubber)
As a Quality Technician at our company, you will be part of a dynamic team that values precision and excellence in every aspect of production. We offer a supportive work culture that encourages professional growth through continuous training and development opportunities, all while being located in a vibrant area that fosters innovation and collaboration. Join us to make a meaningful impact in ensuring the highest quality standards are met, while enjoying a rewarding career with competitive benefits.
