At a Glance
- Tasks: Process customer orders and provide top-notch support to clients.
- Company: Join a fast-growing company in the rubber and silicone industry.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Dynamic work environment with potential for career advancement.
- Why this job: Be the first point of contact for customers and make a real difference.
- Qualifications: Strong organisational skills and a knack for communication.
The predicted salary is between 25000 - 30000 £ per year.
SBR (Southbourne Rubber) is a fast-growing company specialising in the production of specialist rubber and silicone components for aviation, military, defence, maritime and medical applications.
Job Responsibilities
- Sales & Order Processing
- Process customer orders accurately and in a timely manner
- Prepare and issue quotations in line with company pricing and guidelines
- Maintain and update customer records within CRM/ERP systems
- Track and manage order progress from enquiry through to delivery
- Ensure all sales documentation is complete and compliant
- Customer Support
- Act as a first point of contact for customer enquiries via phone and email
- Provide product, pricing, and delivery information to customers
- Resolve or escalate customer queries, complaints, and order issues
- Build and maintain strong relationships with key customers
Skills
- Strong organisational and administrative skills
- Excellent attention to detail and accuracy
- Strong communication and customer service skills
- Ability to manage multiple priorities and meet deadlines
- Good IT skills, including Microsoft Office (especially Excel) and CRM systems
- Commercial awareness and understanding of the sales process
- Problem-solving and proactive approach
Desirable
- Previous experience in a sales administration, customer service, or office support role
- Experience working within a manufacturing, distribution, or commercial environment
- Familiarity with ERP/CRM systems
- GCSEs (or equivalent) in Maths and English; further qualifications are advantageous
Sales Administrator in Havant employer: SBR (Southbourne Rubber)
SBR (Southbourne Rubber) is an exceptional employer that fosters a dynamic and supportive work culture, ideal for those looking to thrive in the fast-paced environment of specialist rubber and silicone production. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while contributing to meaningful projects in aviation, military, and medical sectors. Located in a vibrant area, we provide a collaborative atmosphere where innovation is encouraged, making SBR a rewarding place to build your future.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in Havant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings at SBR or similar companies.
✨Tip Number 2
Prepare for interviews by researching SBR and understanding their products. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Sales Administrator, you'll need to be clear and concise. Role-play common customer scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team at SBR.
We think you need these skills to ace Sales Administrator in Havant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Administrator role. Highlight your organisational skills and any experience with CRM/ERP systems, as these are key for us at SBR.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the company. Mention how your skills align with our needs, especially in customer support and sales processing.
Showcase Your Attention to Detail:In your application, demonstrate your attention to detail. This could be through examples of how you've managed orders or resolved customer queries accurately in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SBR (Southbourne Rubber)
✨Know Your Products
Before the interview, make sure you have a solid understanding of the products SBR offers. Familiarise yourself with their applications in aviation, military, and medical fields. This will not only show your interest but also help you answer questions confidently.
✨Master the CRM/ERP Systems
Since the role involves maintaining customer records within CRM/ERP systems, brush up on your knowledge of these tools. If you have experience with specific systems, be ready to discuss how you've used them effectively in past roles.
✨Showcase Your Communication Skills
As a Sales Administrator, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer enquiries or resolved complaints in previous jobs. This will demonstrate your strong communication and customer service skills.
✨Demonstrate Organisational Skills
The ability to manage multiple priorities is key in this role. Think of instances where you've juggled various tasks and met deadlines. Sharing these experiences will highlight your organisational prowess and proactive approach.
