At a Glance
- Tasks: Manage customer orders and ensure excellent service from start to finish.
- Company: Join a dynamic team focused on customer satisfaction and growth.
- Benefits: Competitive salary, supportive environment, and opportunities for career advancement.
- Other info: Fast-paced environment with room for personal and professional development.
- Why this job: Be the key contact for customers and make a real difference in their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 36983 - 45201 £ per year.
Want to apply Read all the information about this position below, then hit the apply button.
We are looking for a proactive and customer-focused Customer Service Administrator to join our growing team.
You will manage customer orders from receipt through to delivery, ensuring accurate processing, excellent communication, and outstanding customer service throughout.
Key Responsibilities Process and manage customer orders accurately within SAP.
Monitor order progress and coordinate with customers, suppliers, and internal teams to ensure timely delivery.
Act as a key point of contact for customer enquiries and order updates.
Maintain accurate customer and order records.
Support issue resolution and continuous improvement initiatives.
Produce reports relating to order status and delivery performance.
About You
- Experience in Customer Service, Sales Administration, Order Management, or a similar role.
- ERP system experience, ideally SAP.
- Strong organisational skills and attention to detail.
- Excellent communication and customer service skills.
- Proficient in Microsoft Office, particularly Excel, Outlook, and Word.
- Able to manage multiple priorities and work effectively both independently and within a team. xgikmsk
Desirable: Experience in manufacturing, engineering, distribution, or supply chain environments.
Please click on the apply button to read the full job description
Customer Service Administrator employer: SBR (Southbourne Rubber)
As a Quality Technician at our company, you will be part of a dynamic team that values precision and excellence in every aspect of production. We offer a supportive work culture that encourages professional growth through continuous training and development opportunities, all while being located in a vibrant area that fosters innovation and collaboration. Join us to make a meaningful impact in ensuring the highest quality standards are met, while enjoying a rewarding career with competitive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SBR (Southbourne Rubber). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SBR (Southbourne Rubber) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SBR (Southbourne Rubber):Your cover letter is your chance to shine! Tell us why you want to work at SBR (Southbourne Rubber) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SBR (Southbourne Rubber)!
How to prepare for a job interview at SBR (Southbourne Rubber)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
