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For Companies At a Glance
- Tasks: Provide remote IT support and resolve technical issues for diverse clients.
- Company: Join a dynamic team focused on IT infrastructure and cloud solutions.
- Benefits: Enjoy flexible hours, training opportunities, and modern office perks.
- Why this job: Perfect for tech enthusiasts eager to learn and make an impact.
- Qualifications: 1-2 years in technical support; knowledge of IT systems required.
- Other info: Full training provided; work in a collaborative and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have a passion for IT and looking to bring new ideas to the team this could be the role for you.
Key Responsibilities Will Include:
- Answering the technical line to support our clients as the first point of contact.
- Provide remote and telephone support for client networks and applications.
- Responsible for handling support of ticket requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.
- Updating the help desk ticketing system, ensuring the calls are logged and all notes, progress and actions have been added promptly and accurately.
- Prioritise tickets based on impact to keep efficient progress.
- Work to the contracted SLAs and liaise with 3rd parties as required, escalating within the helpdesk team where necessary.
- Building PCs.
- Pre delivery setup of laptops.
- Repairing PCs, laptops and printers.
- Dealing with third parties to arrange external repairs and tracking documentation.
- Stock control of components and cables.
- Pre delivery preparation of servers/infrastructure equipment.
- Updating asset register for customers' new equipment before delivery.
- Keeping up to date with any training and learning logs.
- Dealing with deliveries and receipting them into stock.
- Dealing with software issues e.g. installation and upgrade.
Skills And Experience:
- 1-2 Years prior experience within a technical support focused role.
- Active Directory Administration.
- Office 365 & Azure support and management.
- Windows 10, 11 Operating systems.
- Microsoft Office 365 apps.
- Virtualisation (Hyper-V, VMware).
- Basic Routing and switching knowledge.
- Knowledge with backup vendor software such as Veeam, StorageCraft.
- Basic Telephony systems Knowledge.
- Current MS-10X Or MD-10x Certifications Preferred But Not Essential.
- Good communication skills.
- Proactive and eager to learn.
- Good knowledge of IT Systems and Support.
- Professional and Courteous.
- Comfortable with all aspects of customer service (face to face, phone and email).
Hours & Benefits:
- Monday to Friday 8AM - 5PM.
- 30 minutes lunch daily.
- 20 days holiday entitlement (plus bank holidays).
- Free onsite parking with EV charging points.
- Air conditioned modern offices with modern kitchen.
- Training opportunities.
Job Types: Full-time, Permanent
Benefits:
- Company events.
- Company pension.
- On-site parking.
Schedule: Monday to Friday
Experience: Technical support: 1 year (required)
1st Line Technical Support employer: SBK Computers Ltd
Contact Detail:
SBK Computers Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Technical Support
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory, Office 365, and basic routing. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, as you'll be the first point of contact for clients. Role-play scenarios with friends or family to improve your ability to explain technical issues clearly and professionally.
✨Tip Number 3
Show your eagerness to learn by researching the latest trends in IT support and cloud technologies. Mentioning any recent developments or tools you've explored during your interview can set you apart from other candidates.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the company culture and training opportunities. This shows that you're not just looking for a job, but are genuinely interested in growing with us at StudySmarter.
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially any roles involving IT infrastructure, cloud hosting, or telecoms networks. Use keywords from the job description to catch their attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific skills like Active Directory Administration or Office 365 support that align with the job requirements.
Showcase Relevant Skills: In your application, emphasise your communication skills and customer service experience. Provide examples of how you've successfully resolved technical issues in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail.
How to prepare for a job interview at SBK Computers Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this role requires a genuine passion for the field.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in the past. Employers love to see candidates who can think critically and troubleshoot effectively, especially in a fast-paced support environment.
✨Familiarise Yourself with Key Technologies
Brush up on the technologies mentioned in the job description, such as Active Directory, Office 365, and basic networking concepts. Being able to speak knowledgeably about these will show that you're ready to hit the ground running.
✨Practice Good Communication
Since this role involves customer interaction, practice articulating your thoughts clearly and professionally. Role-playing common support scenarios can help you feel more comfortable and demonstrate your customer service skills.