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- Tasks: Support daily operations and enhance team efficiency in a busy environment.
- Company: Dynamic insurance brokerage based in Birmingham, part of a larger financial services group.
- Benefits: Competitive salary, 28 days' leave, training opportunities, pension scheme, and wellbeing programme.
- Why this job: Join a growing team and make a real impact in client-focused operations.
- Qualifications: 2 years' experience in administration and customer service with strong organisational skills.
- Other info: Fully office-based role with no hybrid working options.
The predicted salary is between 28800 - 43200 £ per year.
InsureSafeLine is a dynamic, independent insurance brokerage based in Birmingham, dedicated to delivering tailored, market‑leading solutions for clients across the U.K. It forms part of YourSupportLine, a group of nine businesses offering a comprehensive range of financial services for SMEs. As the business continues its ambitious growth journey, we are seeking a highly organised and proactive Office Administrator to support day‑to‑day operations and enhance the overall efficiency of the team. This role is ideal for someone with strong administrative and customer service experience who thrives in a busy, client‑focused environment.
Key Responsibilities
- Provide daily administrative support to the wider team
- Manage incoming calls, emails, and customer enquiries with professionalism
- Maintain accurate client records and update internal systems
- Assist with document preparation, data entry, and file management
- Support the coordination of renewals and general insurance administration
- Liaise with clients, insurers, and partners as required
- Ensure compliance with internal processes and FCA standards
Requirements
- Minimum 2 years' experience in Office Administration and Customer Service
- Strong organisational and multitasking skills with excellent attention to detail
- Confident communicator with strong written and verbal skills
- Proficiency in Microsoft Office applications and general office software
- Ability to work independently and collaboratively within a fast‑paced environment
- Insurance brokering experience is advantageous, but not essential
Benefits
- Competitive salary
- 28 days' annual leave (including bank holidays)
- Opportunities for training and development
- Company pension scheme
- Health and wellbeing programme
Please note that this role is fully office‑based. There is no hybrid working, and you will be required to work in the office 5 days a week. Unfortunately, we are unable to offer visa sponsorship for this position.
Office Administrator employer: SBK Birmingham Limited
Contact Detail:
SBK Birmingham Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Office Administrator role at InsureSafeLine. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching InsureSafeLine and its services. Understand their client-focused approach and think about how your skills can enhance their operations. This will show that you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice common interview questions related to office administration and customer service. Think about specific examples from your past experience that highlight your organisational skills and attention to detail. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at InsureSafeLine. Let’s get you that dream job!
We think you need these skills to ace Office Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Office Administrator role. Highlight your administrative and customer service experience, and don’t forget to mention any relevant skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for InsureSafeLine. Be sure to mention your organisational skills and how you thrive in a busy environment.
Showcase Your Communication Skills: Since this role involves liaising with clients and partners, make sure your written application reflects your strong communication skills. Keep it professional yet friendly, just like we do at StudySmarter!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at SBK Birmingham Limited
✨Know the Company Inside Out
Before your interview, take some time to research InsureSafeLine and its parent company, YourSupportLine. Understand their services, values, and recent developments in the insurance industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As an Office Administrator, being organised is key. Prepare examples from your past experience where you've successfully managed multiple tasks or improved efficiency. Be ready to discuss how you prioritise your workload and handle busy periods, as this will demonstrate your suitability for the fast-paced environment.
✨Practice Professional Communication
Since you'll be managing calls and emails, practice your communication skills before the interview. Consider role-playing common scenarios you might face, such as handling a difficult customer enquiry. This will help you convey confidence and professionalism during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use for client management, or how success is measured in the role. This shows your enthusiasm and helps you assess if the company is the right fit for you.