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- Tasks: Support the delivery of energy advice to help households reduce fuel costs and tackle fuel poverty.
- Company: Join a caring team at Scottish Borders Housing Association making a real difference.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and a supportive work environment.
- Why this job: Make a positive impact on your community while developing valuable skills.
- Qualifications: Experience in energy advice and mentoring, with strong communication skills.
- Other info: Part-time role with excellent career development opportunities until March 2028.
The predicted salary is between 18711 - 20667 £ per year.
Are you looking for a job where you can make a real difference to people’s lives? We are seeking a highly motivated and energetic professional to support the delivery of our affordable warmth advisory service Warm and Well to Tenants across the Scottish Borders.
Salary: £18,711 - £20,667 per year (based on a full‑time equivalent of £37,422 - £41,335 per year, pay award pending)
Location: Selkirk, with travel around the Scottish Borders
Contract: Part time, fixed term ending 31 March 2028
Hours: 17.5 hours per week
Closing date: Wednesday 6 May 2026
Role Overview
The Warm and Well Coordinator will support the Senior Warm and Well Coordinator in the delivery of SBHA’s Warm and Well Service, ensuring service targets and grant conditions are met. The role combines direct service development with training, mentoring and performance monitoring. You will support front‑line teams to provide high‑quality energy advice, help households reduce fuel costs and contribute to tackling fuel poverty and financial exclusion across our communities. You will have a good understanding of the energy sector with experience of providing energy advice. You will be highly organised with a client centred approach with an excellent understanding of factors that lead to fuel poverty.
Key Responsibilities
- Support the delivery and ongoing development of the Warm and Well Service in line with service objectives and funding requirements
- Provide advice, advocacy and coaching to households to help reduce fuel costs and improve energy efficiency
- Deliver training, mentoring and support to front‑line staff to build confidence and capability in providing energy advice
- Maintain accurate records and monitoring systems to capture service activity, outcomes and performance
- Monitor and support effective grant expenditure in line with award conditions
- Prepare reports and performance information for senior management, boards and external funders
- Promote the Warm and Well Service internally and externally, raising awareness of affordable warmth
- Build and maintain effective relationships with tenants, colleagues and partner organisations
- Support the effective handling of service queries and complaints, ensuring a positive customer experience
Essential:
- Experience supervising, coaching or mentoring staff within a customer‑facing service environment
- Experience providing energy advice and/or support services
- Experience delivering training, mentoring or coaching activities
- Strong understanding of the causes and impacts of fuel poverty and financial exclusion
- Experience producing clear written or statistical reports for senior audiences
- Strong communication, interpersonal and IT skills
- Ability to manage competing priorities, meet targets and work under pressure
- A flexible, resilient and proactive approach
- Full driving licence and access to own transport
Desirable:
- Qualification or training in energy awareness (e.g. City & Guilds)
- Knowledge of the energy sector and relevant regulatory frameworks
- Experience of performance or budget monitoring
- Experience reviewing or developing policies and procedures
Being part of the SBHA team, you will enjoy a fantastic range of benefits including flexible working, a competitive salary, generous annual leave, supportive sick pay entitlement, life assurance and a good pension scheme. You will join a team focused on wellbeing and development and work in an environment where you can make a positive difference.
Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or agents in this regard.
Warm and Well Coordinator (part time) in Selkirk employer: SBHA
Contact Detail:
SBHA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warm and Well Coordinator (part time) in Selkirk
✨Tip Number 1
Network like a pro! Reach out to people in the energy sector or those who work in similar roles. A friendly chat can lead to valuable insights and even job leads. Don’t forget to connect with us on our website for more opportunities!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission around affordable warmth and fuel poverty. This will help you show how your experience aligns with their goals, making you a standout candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in coaching and mentoring can directly benefit the Warm and Well Service. We want to hear how you can make a difference, so let your passion shine through!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Plus, it shows your enthusiasm for the role. And remember, check our website regularly for new openings that match your skills!
We think you need these skills to ace Warm and Well Coordinator (part time) in Selkirk
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for making a difference shine through. We want to see how motivated you are to support our Warm and Well service and help those in need.
Tailor Your Experience: Make sure to highlight your relevant experience in energy advice and mentoring. We’re looking for someone who understands the energy sector and can relate their skills to the role, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well, as we appreciate clarity in communication—especially when it comes to reports and performance information.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity with SBHA.
How to prepare for a job interview at SBHA
✨Know Your Stuff
Make sure you brush up on your knowledge of the energy sector and fuel poverty. Understand the key issues that affect households in the Scottish Borders, as well as the services offered by the Warm and Well programme. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Experience
Prepare to discuss your previous experience in providing energy advice or mentoring staff. Think of specific examples where you've made a difference, whether through training or direct support. This will demonstrate your capability and how you can contribute to the team.
✨Be Client-Centred
Since the role is all about helping tenants, be ready to talk about your approach to client care. Share examples of how you've successfully supported clients in the past, focusing on your communication skills and ability to build relationships.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the future of the Warm and Well service or how success is measured in the role. It shows you're engaged and thinking about how you can fit into the organisation.