Neighbourhood Property Officer - Damp & Mould

This application requires candidates to submit a CV and a supporting statement, please ensure you have these prepared before continuing with your application. Your full employment history, qualifications and detail of how you meet the essential criteria for this post are required. Please see the Guidance for Applicants page on our career site for more details.

Salary: £37,422 – £41,335 per year
Location: Scottish Borders
Hours: Full-time, Monday to Friday, 35 hours per week
Contract: Permanent
Closing Date: Friday 1 August 2025

Do you have a keen eye for detail, great interpersonal skills and exceptional customer service?

We’re looking for an experienced officer who can bring a range of skills, experience and energy to addressing persistent and complex cases of damp and mould within SBHA homes.

As our Neighbourhood Property Officer (Damp & Mould) you’ll have a background in property, construction or housing with a knowledge of damp and mould pathology and a sound understanding of the relevant legislation.

You will have a compassionate approach with experience of safeguarding vulnerable Tenants and the ability to work collaboratively across SBHA teams to bring about positive solutions for Tenants. This is a fantastic opportunity to make a real difference to the lives of our Tenants by improving the quality and safety of their homes.

Main Responsibilities

• Lead, manage and resolve the Association’s most complex damp and mould cases as assessed in line with the risk assessment framework, diagnosing issues, instructing works, performing pre-inspections and coordinating closely with SBHA teams and approved contractors to ensure timely completion of works in line with service standard and within budget.
• Provide clear and concise communication to tenants regarding the nature of the issues and the steps/timescales required to resolve them.
• Liaise effectively with approved contractors and SBHA teams to minimise costs and optimise service efficiency.
• Oversight of remedial work carried out by approved contractors, ensuring they meet industry standards and are completed effectively.
• Coordinate decants for households that require alternative accommodation due to intrusive works required to address damp and mould.
• Refer Tenants to SBHA’s Support Services team where specialise intervention is required in relation to income maximisation, budgeting, fuel debt etc.
• Respond to customer complaints in a transparent, efficient and effective way, in line with the Association’s Complaint Handling Policy and Procedure.
• Contribute to ensure compliance with all regulatory, statutory and other relevant legislative requirements while always ensuring services and works are undertaken in accordance with Health and Safety legislation.
• Participate in the Out of Hours Standby Rota as required.

Experience, Skills and Knowledge Required

• HND/C or equivalent in Building (or equivalent discipline) or able to demonstrate equivalent through experience or willing to undertake qualification within 3 years.
• Evidence of Continuing Professional Development.
• 5 years’ experience in a Construction, Housing or Property Environment.
• Experience of carrying out property and estate inspections and specifying works using SORs.
• Experience of contract supervision, monitoring and quality control.
• Planning and control of expenditure in line with budgets.
• Strong understanding of building construction, damp and mould pathology and relevant legislation.
• Proficiency in using diagnostic tools and techniques to assess dampness and mould.
• Able to manage works from inception to completion including coordinating with contractors and ensuring timely completion of works.
• Computer literate (Word, Excel, Outlook) with a commitment to maximising the use of technology.
• Possession of a full UK driving license and access to own transport.

Benefits

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a flexible working, a competitive salary, generous annual leave, generous sick pay entitlement, life assurance and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.

If you are interested in working for SBHA and being part of a team providing a first-class service to the Association’s owned homes and properties in the area, please viewjob description and person specification here before completing your applicationand ensure that you demonstrate how you meet the essential criteria set out in person specification before filling out the application form below.

Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such, does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or negotiations from individuals or agents in this regard.

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