At a Glance
- Tasks: Assist customers via phone, email, and chat while managing administrative tasks.
- Company: Join a global leader in tools and outdoor power equipment.
- Benefits: Attractive salary, discounts on products, and continuous professional development.
- Other info: Be part of a diverse team with opportunities for career growth.
- Why this job: Make a difference while growing your skills in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: Maidenhead, Berkshire, UK
Work Arrangement: Office based, Maidenhead
Employment: Permanent
Come make the world and accelerate your success. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better for those who make the world.
Join our top-notch team of approximately 43,500 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.
Tasks:
As a Customer Service Representative, you will focus on responding appropriately to phone calls, web inquiries, emails, and chat requests from internal and external customers regarding the Stanley Black & Decker suite of products, as well as handling administrative tasks resulting from those interactions.
What you’ll do:
- Handle incoming customer and partner enquiries via phone and email, ensuring queries are resolved promptly, accurately, and logged correctly.
- Process incoming documents and complete administrative tasks to support efficient after-sales service operations.
- Build strong relationships with internal and external customers.
- Record, manage, and maintain accurate case information within Salesforce.
- Develop knowledge of key brand product portfolios.
Requirements:
About You:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. Wouldn’t it be great if you could do your job and do a world of good? You also have:
- A customer service professional with experience delivering excellent support.
- An outstanding communicator with a professional telephone manner and the ability to handle a wide range of customer enquiries professionally, clearly, and with care.
- Highly organised, with strong time management skills and the ability to manage priorities effectively throughout the day.
- Educated to GCSE level (Including English and Maths).
- Working experience with Microsoft Office Suite is required, while experience using SAP/Salesforce/Five9 is advantageous but not essential.
The Details:
You’ll receive a great benefits plan, including:
- An attractive salary & benefits package.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Excellent opportunities for continuous professional development.
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our digital learning portal.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for a wide range of perspectives and experiences.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
Customer Service Representative in Maidenhead employer: sbdinc
Stanley Black & Decker is an exceptional employer that fosters a culture of growth, collaboration, and innovation. With access to extensive learning resources and a commitment to diversity and inclusion, employees are empowered to develop their skills across multiple career paths while making a meaningful impact in the industry. Join a global team dedicated to excellence and customer success, where your contributions will be valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Maidenhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at sbdinc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like sbdinc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Maidenhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to sbdinc:Your cover letter is your chance to shine! Tell us why you want to work at sbdinc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at sbdinc!
How to prepare for a job interview at sbdinc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
