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- Tasks: Manage customer queries and ensure smooth processing of new build orders.
- Company: Join a dynamic team in a leading construction company.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the voice of our customers and make a real difference every day.
- Qualifications: Strong communication skills and a knack for organisation.
- Other info: Fast-paced environment with plenty of chances to shine.
The predicted salary is between 30000 - 42000 £ per year.
Location: Tamworth
Role: The role of the CSO is to be responsible for ensuring the workflow relating to all new build processing, administration and communications are completed to a high standard and within agreed timescales.
Mandatory Responsibilities:
- Adherence to all organisational policies
- Ensuring all tasks are completed to agreed deadlines for all customers.
- Work efficiently and effectively.
- Ensure effective communication with the Customer and Key Account Managers
- Accurate weekly and monthly reporting
- Implementation of KPI’s
Role Responsibilities:
- To coordinate all tasks relating to New Build Sites for designated accounts
- To build and maintain effective relationships with servicing branch personnel, site management and customer procurement teams.
- To liaise with Key Account Managers, Estimating and Technical department, all personnel and departments relating to CSO processing.
- To manage all day-to-day administration tasks, to include processing of all incoming call offs, raising quotations, managing and responding to all enquiries sent through to the central sales office via email and telephone.
- To deal with all customer requests and queries to the agreed timescales
- To assume responsibility for various tasks as required
- Working as a team to support all service-related matters are completed within agreed timescales.
- To ensure customers are made aware of any shortages or delays that will affect service.
- Provide accurate reports that are requested by Customers (site management) and SBD personnel in the timescales required.
- Ensure order processing volume is in line with daily processing capacity.
- Support the review of CSO processes and procedures to recommend improvements towards increased efficiency in the department.
- Liase with branches to check appropriate stocks are within the branch and deliveries will be made on time.
Performance Measures:
- Attendance
- Recording of Daily/Weekly orders processed.
- Input error analysis to include duplications, processing errors, incorrect schedule and purchase order detail.
- Recording of agreed delivery timescales not met, product shortages leading to non-delivery in full and on time.
- Customer Credits
Personal Attributes:
- Excellent telephone manner
- Organised approach to work
- Ability to work on your own initiative.
- Attention to detail.
- Positive approach to the working environment
- Driven approach to work
Skills / Abilities / Qualifications:
- Good level of numeracy
- Strong communication skills
- Strong Excel skills in order to produce the reports that will be required by the Senior Management team.
- Capable of holding regular Teams meetings with SBD colleagues.
- Ability to spread workflow across the team in the most efficient way
- A calm individual capable of working well under pressure.
Customer Service Officer in Tamworth employer: SBD
Contact Detail:
SBD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Tamworth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your communication skills and how you can handle customer queries effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from the interview to show you were engaged and interested.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Officer in Tamworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience and skills that match the job description, like your strong communication skills and attention to detail.
Showcase Your Organisational Skills: Since the role requires an organised approach to work, give examples of how you've managed tasks efficiently in the past. This could be through specific projects or experiences where you met tight deadlines.
Demonstrate Your Team Spirit: We love a team player! Mention any experiences where you've collaborated with others to achieve a common goal. This will show us that you can work well with servicing branch personnel and Key Account Managers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SBD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with the key tasks like managing enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated with customers or team members in the past. Think about times when you resolved issues or built relationships, as these stories will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
Being organised is key for a Customer Service Officer. Bring up specific strategies you use to manage your workload and meet deadlines. You could mention tools or methods you employ to keep track of tasks and ensure nothing slips through the cracks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle customer queries or delays. Practice your responses to common situations, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're ready to tackle the challenges of the role.
