At a Glance
- Tasks: Provide first-line IT support for our innovative vending management software.
- Company: Join SB Software Ltd, a leading SaaS provider in the vending industry.
- Benefits: Enjoy a competitive salary, 25 days holiday, and hybrid work options.
- Other info: Fast-track your career with opportunities to grow into leadership roles.
- Why this job: Be part of an award-winning team that values innovation and personal growth.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the 1st Line IT Support Engineer - Desktop, SaaS, Applications role at SB Software Ltd. This range is provided by SB Software Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
We are the makers of the fastest-growing vending management software in the British Isles, helping clients monitor/manage their estates of vending and coffee machines, as well as micro markets, through our extensive/powerful vending management systems. We have an exciting opportunity for a SaaS / IT Support Engineer to join our multi-award-winning team.
The Role at a Glance:
- Location: Sheffield (S8) / Hybrid
- 2 Fixed Days Per Week
- Full Time - Permanent
- 25 days holiday plus bank holidays and other benefits
Culture: Embrace Innovation and Change
Company: Award winning SaaS company & leading provider of vending and coffee management software
Pedigree: Award winning for our products and services. Award winning Support. UK Market Leader, growing in EMEA.
Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient.
Your Background / Skills:
- Customer Service
- First Line Support
- Excellent Communication
- Software Testing
- Software Support
- Client Management
More About Us: We are SB Software. Our vending management software was created right from the outset to make things Simply Better. First in vending, then in office coffee, and increasingly in micro markets. We make the best management systems anywhere, to help make our client’s business the best it can be. Now, over a decade later, our company has grown, through the success of our clients. As our client base increases, we are able to invest ever more in our people, our products and our services. And this makes Vendmanager and Coffeemanager even more effective, attracting additional clients. Today, we take pride in harnessing in-house the best technology expertise there is anywhere (spanning software, hardware and integration). And we serve the whole of the British Isles, while still continuing to grow apace, as new clients choose to join up.
A typical week as a SaaS / IT Support Engineer:
- Effectively responding to first-line support queries from customers using the company’s software via phone call and email
- Providing an accurate, efficient and customer-focused response
- Escalating issues to 2nd line support when necessary
- Delivering excellent verbal and written communication and always helping to find a resolution
- Responding and assisting more advanced software support enquiries and continuing to monitor progress to ensure a resolution is achieved
- Assisting with software testing as required, prior to the release of new software versions
- Assisting the company's Software Migration Team in the implementation of the software for new customers
- Provide software support across a range of platforms including Windows Desktop, SQL Server, Android Mobile Application and Microsoft RDP/RD Web
- Assisting the Support Manager in escalating complicated issues to the development team and keeping the customers informed of progress
- Assisting the Support Manager in the management of support for clients through Zoho Desk and CRM
What will you bring?
- Experience of working in a customer-facing IT office environment or software support role
- Proven ability to proactively address customer concerns and exceed expectations
- Passion for real-time problem solving and troubleshooting complex problems
- Strong written and verbal communication skills
- Ability to communicate effectively with technical and non-technical users
- Analytical thinking and attention to detail
- Experience in working to deadlines and prioritising competing workloads
- Proficient in the use of Microsoft Applications, Services and Android
- Ability to work independently and as part of a team
- Demonstrable planning and organisational skills
- Willingness to conduct ad-hoc or exploratory testing
- Self-motivated and able to learn/resolve new software and business processes in a prompt manner
- Can-do attitude with a desire to learn new skills and technologies unique to the Vending industry
- Technical exposure of Microsoft SQL Server
- Experience of AWS platforms
- Experience of working within the Vending or Beverage Industry
- Educated to A-Level standard or equivalent, English, Maths or IT
Why Join Us?
- Competitive salary and benefits package
- Opportunity to work on cutting-edge technologies
- Supportive and collaborative team environment
- Opportunities for professional growth and development
Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.
Your Background / Previous Roles May Include:
- 1st Line Support
- 2nd Tier Support
- SaaS Support
- Android Support
- Windows Support
- Desktop Support
- Junior IT Support
- IT Graduate
- Microsoft Applications Support
- Tech Support
- Customer Support
Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield employer: SB Software Ltd
At SB Software Ltd, we pride ourselves on being an award-winning SaaS company that fosters a culture of innovation and collaboration. Located in Sheffield, our supportive team environment offers ample opportunities for professional growth, alongside a competitive salary and benefits package, including 25 days of holiday. Join us to work with cutting-edge technologies while making a meaningful impact in the vending management industry.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, such as Microsoft SQL Server and Zoho Desk. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily focuses on client interaction. Practising how to handle difficult customer queries or technical issues can help you demonstrate your problem-solving abilities effectively.
✨Tip Number 3
Research SB Software Ltd and their products thoroughly. Understanding their vending management systems and the challenges their clients face will allow you to engage more meaningfully during interviews and show your genuine interest in the company.
✨Tip Number 4
Prepare for common technical support scenarios that may come up in the interview. Being able to articulate your thought process in troubleshooting a software issue can showcase your analytical thinking and attention to detail.
We think you need these skills to ace 1st Line IT Support Engineer - Desktop, SaaS, Applications in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and IT support. Emphasise any specific skills related to SaaS, software testing, and client management that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for problem-solving and your ability to communicate effectively with both technical and non-technical users. Mention your familiarity with Microsoft applications and any experience in the vending or beverage industry.
Showcase Relevant Experience:In your application, provide examples of how you've successfully handled first-line support queries in previous roles. Highlight your analytical thinking and attention to detail, as these are crucial for the position.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for an IT Support Engineer.
How to prepare for a job interview at SB Software Ltd
✨Know the Company and Its Products
Before your interview, take some time to research SB Software Ltd and their vending management software. Understanding their products and how they help clients will show your genuine interest in the role and the company.
✨Demonstrate Your Customer Service Skills
As a 1st Line IT Support Engineer, you'll be dealing with customers regularly. Be prepared to share examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your communication skills and ability to empathise with users.
✨Prepare for Technical Questions
Brush up on your technical knowledge related to desktop support, SaaS applications, and any relevant software tools mentioned in the job description. Be ready to discuss your experience with Microsoft SQL Server and other platforms they use.
✨Show Your Problem-Solving Skills
The role requires real-time problem-solving abilities. Prepare to discuss specific instances where you've troubleshot complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
