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- Tasks: Join our Logistics team to process orders and provide top-notch customer service.
- Company: Sazerac UK is a leading spirits distributor with an award-winning portfolio.
- Benefits: Enjoy a hybrid work model and the chance to grow in a dynamic industry.
- Why this job: Make your mark in a fast-paced environment with exciting brands and a supportive team.
- Qualifications: FMCG experience preferred; must be proficient in ERP systems and Microsoft Excel.
- Other info: This is a 12-15 month fixed term contract with opportunities for learning and growth.
The predicted salary is between 28800 - 43200 £ per year.
This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World. Sazerac UK is one of the UK’s leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands.
We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Logistics Support Administrator on a 12-15 month fixed term contract. The Logistics Support Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing outstanding end-to-end customer service experience. This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office. You will be part of a team of 7 reporting to the UK & Ireland Supply Chain Manager.
Key Responsibilities- Processing customer sales orders through our ERP system
- Managing the Customer Service Inbox
- Responding to customer ETA Requests
- Resolving customer complaints including shortages, breakages, incorrect products
- Resolving customer requests and queries over the phone
- Booking in customer deliveries
- Processing customer credits
- General administrative work
- FMCG experience preferred
- Experience using an ERP system essential
- Order processing experience essential
- Experience within the wine and spirits industry preferred
- Customer focused mindset
- Good communicator
- Proficient in Microsoft Excel
- Good attention to detail and time management
- Ability to work both independently and as part of a team
- Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
- Willingness to learn, self-improve, and take on new tasks as and when presented
- Essential: Educated to graduate caliber
Supply Chain Administrator employer: Sazerac UK
Contact Detail:
Sazerac UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply Chain Administrator
✨Tip Number 1
Familiarise yourself with the FMCG market, especially within the spirits industry. Understanding current trends and key players will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Brush up on your ERP system knowledge. If you have experience with specific systems, be ready to discuss how you've used them effectively in past roles, as this is essential for the position.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've resolved complaints or improved customer satisfaction in previous roles. This will demonstrate your customer-focused mindset.
✨Tip Number 4
Network with professionals in the spirits and FMCG sectors. Attend industry events or join relevant online groups to connect with others who can provide insights or even refer you to opportunities at Sazerac UK.
We think you need these skills to ace Supply Chain Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the FMCG sector, particularly any roles involving order processing or customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the spirits industry and your understanding of the UK FMCG market. Mention specific brands from Sazerac's portfolio that resonate with you and explain why you want to join their team.
Showcase Your Skills: Emphasise your proficiency in using ERP systems and Microsoft Excel. Provide examples of how you've successfully managed customer complaints or processed orders in previous roles to illustrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Logistics Support Administrator role.
How to prepare for a job interview at Sazerac UK
✨Show Your FMCG Knowledge
Make sure to brush up on your understanding of the UK FMCG market. Be prepared to discuss trends, challenges, and how they relate to the spirits industry. This will demonstrate your passion and suitability for the role.
✨Highlight Your ERP Experience
Since experience using an ERP system is essential, be ready to share specific examples of how you've used such systems in previous roles. Discuss any challenges you faced and how you overcame them to show your problem-solving skills.
✨Demonstrate Customer Service Skills
Prepare to talk about your customer service experiences, especially in resolving complaints and managing orders. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to provide outstanding service.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration within a team. Share examples that showcase your ability to thrive in both settings, illustrating how you can contribute to the team while also managing your own tasks effectively.
