Sayuri Tea Operations Coordinator Role: Operations Coordinator Reporting To: Head of Operations / CEO Location: London, UK or Firenze, Italy (Both remote with semi-regular site/warehouse visits) Employment Type: Full-time At Sayuri Tea, we are passionate about bringing premium, exceptionally crafted teas to our customers. As our brand continues to scale across the UK and internationally, maintaining a seamless, efficient, and resilient supply chain is critical to our brand promise. We are looking for a highly organized, proactive, and detail-oriented Operations Coordinator to join our growing team. Reporting directly to the Head of Operations, you will oversee day-to-day operations, ERP system maintenance, and end-to-end supply chain functions. This is a flexible remote role; however, because you will be required to handle physical operational checks, coordinate local deliveries, and visit sites or warehouses semi-regularly, candidates must be based in or local to London or Firenze. Place purchase orders with international and domestic suppliers, tracking shipments through to final delivery. Documentation & Compliance: Ensure all inbound inventory arrives on time, within budget, and with complete customs and shipping documentation. Maintain clear, positive communication and strong working relationships with suppliers and freight partners. 3PL & Carrier Relations: Work closely with 3PL providers and courier networks to resolve shipping exceptions and carrier delays. Data Integrity: Take full operational ownership of Unleashed, ensuring real-time accuracy across stock levels, POs, and BOMs. Assist with regular inventory reconciliations, cycle counts, and physical stock audits. General Operations & Food & Beverage Supply Chain Inventory Health: Monitor stock health to prevent stockouts, manage shelf-life constraints (FIFO), and minimize wastage. Quality Assurance: Assist with quality assurance checks on incoming goods to ensure products meet Sayuri Tea standards. Local Logistics: Carry out occasional hands-on London site visits, warehouse checks, or local logistics errands as required. Based in or local to Greater London, with the flexibility to carry out semi-regular in-person site visits, or based in Italy, ideally in or local to Firenze. Prior experience in supply chain, logistics, order management, or inventory control. Confident working with inventory management software / ERPs (experience with Unleashed is ideal, but familiarity with platforms like DEAR, TradeGecko, or NetSuite is great). Detail-Oriented: High attention to detail when dealing with numbers, customs paperwork, and inventory logs. Fluency in English is required. Bonus Qualifications (Desirable): Background in the Food & Beverage (F&B) industry or working with organic goods. Languages: Conversational or professional fluency in Japanese or Italian (valuable for supplier liaisons). Work Setup: Remote-first work structure with London/Firenze-based site visits. Career Growth: Work directly alongside our Head of Operations and CEO on high-visibility initiatives that directly shape the business. You will get hands-on access to executive strategy, real ownership over key projects, an accelerated learning curve and the chance to build a substantial portfolio of work.
Operations Coordinator - Remote in City of London employer: sayuri
Sayuri Tea is an exceptional employer that values its team members by fostering a collaborative and inclusive work culture. With opportunities for professional growth and development, employees can thrive in a supportive environment while enjoying the flexibility of remote work combined with engaging site visits in vibrant locations like London or Firenze. The company prioritises employee well-being and offers competitive salaries, making it a rewarding place to build a meaningful career.
