SayPro Call Center Team Lead

Job description

Seek a visionary leader to elevate our call center team.

Key Responsibilities

• Develop and implement high-impact strategies to boost productivity and quality indicators.
• Manage escalated calls, ensuring seamless compliance with established procedures.
• Conduct thorough audits to maintain adherence to protocols.
• Craft training sessions to share best practices and provide actionable feedback.
• Support the integration and training of new hires.

Education & Experience

• Bachelor’s degree preferred; Matric Certificate acceptable.
• English B2 – C1 proficiency (Berlitz or business level).
• Availability to work Monday – Sunday (5-day work week) with multiple schedules.
• Minimum 3-5 years of experience in a call center environment.
• Proven experience as a supervisor or team lead in a call center.
• Experience in healthcare, supplements, collections, sales, lead generation, or loan originations.

Skills & Competencies

• Strong leadership and team management skills.
• Experience in sales campaign management or support.
• Excellent verbal and written communication skills.
• Proficiency with call center technology (CRM systems, dialers, performance monitoring tools).
• Ability to analyze performance metrics and generate actionable insights.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and adapt in a fast‑paced environment.
• Customer‑focused with a commitment to delivering exceptional service.