Operations Manager

An Operations Manager is required for a successful and growing company in Leeds, West Yorkshire. This role is central to the business, balancing hands-on operational leadership with longer-term planning, to ensure exceptional service delivery, strong cost control, and scalable processes as the company grows towards £10m+ revenue. Sayjo Recruitment Ltd are recruiting on behalf of this unique company that requires someone with the passion, clear values and integral service skills that are at the core of this company’s success. Our client supplies companies throughout the UK with unique interior products that enhance working spaces, along with continued maintenance and service. We require someone from the interior fit out, construction or interior design sector who brings the skills and knowledge required in this consultative and specialist sector.

The Role

• Reporting directly to the Managing Director, the Operations Manager will have full responsibility for the day-to-day performance of operations across the teams of maintenance, production, installation, and delivery.
• You will support business to business customers with technical, project and escalation queries.
• Own and manage the full operational chain, from product maintenance through to installation and delivery, supporting and leading your teams throughout.
• Plan and coordinate production schedules in line with customer commitments and operational capacity, with control of labour costs to procurement.
• Lead daily workflow planning, ensuring teams are aligned and well-resourced, whilst driving continuous improvement.
• Implement and maintain consistent operational processes and standards managing quality control across all departments.
• Monitor KPIs and proactively address performance issues and develop and manage Maintenance, Production, and Installation teams.
• Recruit, onboard, and train operational staff, setting clear responsibilities, expectations, and performance measures.
• Oversee operational HR requirements and documentation, reviews, career support and development of your teams.
• Introduce and improve operational systems and reporting, including dashboards and deliver a systems roadmap to support growth.
• Ensure full compliance with all health, safety, and regulatory requirements.
• Maintain safe working environments across all operational sites through monitoring and audits and continued staff training.
• Manage incidents with clear documentation and corrective actions.
• Work closely with Sales and Design to align capacity with client commitments.
• Manage suppliers, contractors, and external partners.
• Support client communication where operational input is required.

We are looking for:

• 5–10+ years’ experience in operations, production, or installation leadership.
• Proven experience managing multi-team operational environments.
• Strong commercial awareness and cost control capability.
• Experience implementing systems and processes for scale.
• Strong people leadership, recruitment, and performance management skills.
• Experience in fit-out, manufacturing, horticulture, or installation-led businesses.
• Lean, Kaizen, Six Sigma, or similar process improvement training.
• Relevant health and safety qualifications.

Our client has a rewarding and supportive culture, that empowers employees to excel, achieve and have pride in their work. This is reflected in a host of benefits include bonuses. There is free onsite parking, a host of events and workshops, ongoing training in a wide range of skills and product knowledge, incentives, through the little things that make all the difference like fantastic coffee.

Do you have the skills and experience we are looking for? Apply today to Louise at Sayjo Recruitment. We aim to reply to all applications within 48 working hours. We may close the advert earlier than shown.