At a Glance
- Tasks: Support clients with energy contracts and provide technical answers in a busy environment.
- Company: Dynamic service provider in the energy sector based in Elland.
- Benefits: 25 days leave, pension scheme, free snacks, and flexible medical appointments.
- Other info: Great training, supportive culture, and opportunities for personal development.
- Why this job: Join a team that values growth, offers career progression, and rewards hard work.
- Qualifications: Experience in complex administration or technical customer service is preferred.
Customer Service Executive required for a complex and busy service provider in Elland .
Working from the office in Elland, 5 days a week, Monday to Friday, you will process complex energy contract requirements from set-up, to ongoing operation of client’s energy contract requirements.
This busy role offers great variety, accountability and career development.
You will support clients and colleagues with administrative support and technical answers throughout the day.
Sayjo Recruitment Ltd are recruiting on behalf of this great service provider in Elland.
Energy sector and utilities experience is not required, but we are looking for complex data support, technical customer service or similar.
Duties include
- As the person with the answers, for internal colleagues and external clients, you will negotiate renewal contract options on behalf of clients, whilst understanding the client requirements and market conditions.
- Validate current contract information with incumbent suppliers for all new clients and accurately enter contract data onto database. Updating with real time information
- Use analysis for best offers, usage patterns and other valuable information
- Submit termination letters to suppliers in line with their terms and conditions
- Create and submit tenders to suppliers.
- Create pricing analysis and input matrix & bespoke pricing to be issued to sales prior to client meetings.
- Ensure all signed contracts are processed upon receipt and confirmation received from suppliers of acceptance.
- Handle objections to transfer on behalf of their customers by liaising directly with suppliers and clients.
- Ensure contracts transfer process is completed and written confirmation from suppliers of live dates are received.
- Taking incoming client and supplier enquiries (by telephone and email) and liaising with all affected parties to complete timely resolution.
- Validate monthly invoices and handle any queries on behalf of their clients
- Communicate changes and produce monthly reports for the sales team, keeping everyone informed. You will :
- Be a great team player, keen to support the growth of a company that offers great rewards and progression
- Have resilience and the capacity to grow adapt to an ever changing work environment.
- Be confident in supporting a sales team that offer complex service solutions and work with them to provide the best real time information and service.
- Be highly organised and methodical in your work
- Have experience in a complex administration or technical customer service role.
- Be highly confident in using Excel and complex numerical data.
Our client offers: They have excellent offices and free parking, with free fruit and teas. coffees and beverages.
They provide great training and support with progressional routes A whole of benefits including
- 25 days annual leave plus bank holiday, plus birthday off, pension scheme, time off for charitable duties, bike to work scheme, eye tests, medical appointment flexibility, lots of events including charity and sporting events, personal accident cover, personal accident cover, life assurance, employee legal assist .
We think that’s everything!
Interested and ready for a great and varied career?
Apply today to Louise at Sayjo Recruitment.
We aim to reply to all applications within 48 working hours
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Elland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sayjo Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sayjo Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Elland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sayjo Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Sayjo Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sayjo Recruitment Ltd!
How to prepare for a job interview at Sayjo Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
