At a Glance
- Tasks: Manage UK Government partnerships and ensure customer success with innovative technology.
- Company: Sayari, a leader in AI for economic security and commercial risk.
- Benefits: Private medical cover, generous leave, competitive pay, and career development opportunities.
- Other info: Join a diverse team committed to inclusion and collaboration.
- Why this job: Make a real impact on global trade integrity and border security.
- Qualifications: 3+ years in Customer Success or relevant government roles; strong technical skills required.
The predicted salary is between 59400 - 72600 £ per year.
About Sayari: Sayari is the judgment infrastructure for trustworthy AI in economic security and commercial risk. The Sayari Commercial World Model resolves 11.7B+ primary-source records from 250+ jurisdictions forming the ground truth of global commerce. Trusted by U.S. Customs and Border Protection, HM Revenue & Customs, and Fortune 500 enterprises, Sayari is used by thousands of professionals across 35+ countries to secure supply chains and dismantle illicit networks.
Role overview: The Customer Success Manager for the Government Business Unit (GBU) is responsible for the health, retention, and strategic growth of Sayari’s UK Government partnerships. You will act as the primary adviser for a portfolio of accounts, including a high-impact, multi-million-pound programme focused on global trade integrity and border security. You will help move our Customer Success model from reactive support to a proactive, technical partnership. You will ensure that UK Government users can apply Sayari’s latest technology to identify forced labour, illicit transhipment, and other global trade risks at scale.
Responsibilities:
- Own renewals: Lead the end-to-end renewal process for a multi-million-pound strategic government programme and 12 additional GBU accounts. Protect continuity, adoption, and customer value.
- Build proactive account strategies: Move accounts from reactive usage to structured strategic roadmaps. Identify priority workflows where Sayari can support trade, border, and economic security objectives.
- Provide technical advice: Develop deep expertise in the Sayari Platform and the internal Customer Success technology stack, including Gainsight and Mixpanel. Use data to provide practical guidance to power users and account stakeholders.
- Work across teams: Partner with Sales, GBU Solutions, and Product to represent customer needs and influence the 2026 GBU product roadmap.
- Support customer missions: Help customers identify forced labour risks, investigate illicit transhipment, and support the flow of lawful goods through greater trade transparency.
- Demonstrate value: Translate platform usage, assessed intelligence, and provenance into clear outcomes for customer stakeholders and programme sponsors.
Skills and experience:
Required:
- 3+ years of experience in Customer Success or Account Management supporting UK Government departments, agencies, or large public-sector programmes.
- Candidates without direct Customer Success or Account Management experience may be considered where they come directly from UK Government, policing, a crime agency, law enforcement, or a related investigative role focused on economic crime, financial crime, trade enforcement, or similar fields.
- Strong knowledge of trade enforcement, supply chain risk, border security, economic security, or related government missions.
- Experience managing and renewing large-value government contracts or strategic public-sector accounts.
- Strong technical aptitude, with the ability to learn complex data platforms and train others to use them effectively.
- Current UK Government security clearance, or eligibility to obtain the level required for the role and customer programme.
- The right to work in the UK. Some customer programmes may also have additional nationality or clearance requirements.
Desirable:
- Experience with Customer Success tools such as Gainsight and Mixpanel.
- Experience in supply chain mapping, supply chain illumination, or illicit trade analysis.
- Experience working with SaaS providers serving government customers, or with GovTech, GovCon, or intelligence organisations.
- Familiarity with UK Government procurement, account governance, or public-sector assurance processes.
Benefits:
- Private medical, dental, and optical cover for employees and eligible dependants, subject to plan terms.
- Generous annual leave, in addition to UK bank holidays, plus a winter office closure from 24 December to 31 December.
- Competitive compensation, with commissions for revenue roles and bonuses for non-revenue positions.
- Workplace pension and group life assurance, subject to plan terms.
- Parental leave and other benefits in line with company policy.
- A strong commitment to diversity, equity, and inclusion.
- A collaborative culture and colleagues who are thoughtful, capable, and driven by the work.
- Opportunities for continued learning and career development.
Equal opportunities: Sayari is an equal opportunities employer. We are committed to building an inclusive workplace and a fair recruitment process. We welcome applications from people of all backgrounds and do not discriminate on the basis of any protected characteristic under applicable UK law.
Customer Success Manager, Government employer: Sayari
Sayari is an exceptional employer, offering a dynamic work environment in Washington, D.C., where innovation meets purpose. With a strong commitment to diversity and inclusion, employees enjoy generous benefits including flexible schedules, extensive leave options, and a robust pension plan. The company fosters limitless growth opportunities, making it an ideal place for seasoned professionals looking to make a meaningful impact in the public sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Government
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sayari. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sayari before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager, Government
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sayari:Your cover letter is your chance to shine! Tell us why you want to work at Sayari specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sayari!
How to prepare for a job interview at Sayari
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
