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- Tasks: Help clients maximise their use of Sayari solutions and deepen relationships.
- Company: Sayari is a leading provider of data solutions for commercial and government sectors.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Why this job: Join a dynamic team that transforms client organisations and drives impactful results.
- Qualifications: Fluency in a foreign language and 2-5 years in customer success or related roles required.
- Other info: Opportunity to travel within the UK and Europe up to 10%.
The predicted salary is between 36000 - 60000 £ per year.
POSITION DESCRIPTION
Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organizations. The CSM plays a vital role in ensuring that our customer fully realizes a return on their investment in Sayari products by understanding our clients’ mission sets and priorities and designing strategies to prove our platform\’s and data\’s value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimize churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organizations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realization and renewal.
JOB RESPONSIBILITIES
- Drive product adoption and retention within an existing portfolio of Sayari’s commercial and government sector clients.
- Manage onboarding, training, outreach, and communication regarding product releases, upcoming events, and training opportunities.
- Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates.
- Coordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment.
- Monitor account health through usage metrics and intervene as needed.
- Work with the Account Management team to foster a collaborative account team that drives retention, deepens partnerships, and ensures client value is fully realized.
REQUIRED SKILLS AND EXPERIENCE
- Written and spoken fluency in at least one of Spanish, German, or French
- 2-5 years in a customer success, solutions, or product role, preferably in a B2B SaaS company.
- Strong project management and organizational skills with the ability to manage complex projects and tight deadlines.
- Strong written and verbal communication skills with exceptional attention to detail.
- Foundation of data literacy and interest in building analytic capabilities.
- Prior professional experience at commercial risk intelligence, supply chain, regulation tech, or open-source data companies.
- Ability to travel up to 10% within the UK and Europe.
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Customer Success Manager, Commercial employer: Sayari
Contact Detail:
Sayari Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, Commercial
✨Tip Number 1
Familiarise yourself with Sayari's suite of products and services. Understanding the features and benefits will allow you to speak confidently about how they can add value to clients, which is crucial for a Customer Success Manager.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, helping you tailor your approach when discussing your fit for the position.
✨Tip Number 3
Showcase your project management skills by preparing examples of how you've successfully managed complex projects in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Brush up on your language skills if you're fluent in Spanish, German, or French. Being able to communicate in these languages can set you apart from other candidates and is a valuable asset for the role.
We think you need these skills to ace Customer Success Manager, Commercial
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, particularly in B2B SaaS environments. Emphasise your project management skills and any experience with onboarding and training clients.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Sayari's products and how you can help clients realise their value. Mention specific strategies you would use to drive product adoption and retention.
Showcase Communication Skills: Since strong written and verbal communication is crucial for this role, ensure your application is free from errors and clearly articulates your thoughts. Use examples from your past experiences to illustrate your communication abilities.
Highlight Language Proficiency: If you are fluent in Spanish, German, or French, make sure to mention this prominently in your application. This could set you apart from other candidates and show your ability to engage with diverse client bases.
How to prepare for a job interview at Sayari
✨Understand the Product Inside Out
As a Customer Success Manager, you'll need to be a subject matter expert on Sayari's products. Make sure you thoroughly research the solutions offered and be prepared to discuss how they can benefit clients. This will show your potential employer that you're genuinely interested and capable of driving product adoption.
✨Demonstrate Your Communication Skills
Strong written and verbal communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated complex information to clients in the past.
✨Showcase Your Project Management Experience
The role requires strong project management skills. Be ready to discuss specific projects you've managed, focusing on how you organised tasks, met deadlines, and ensured client satisfaction. Highlight any tools or methodologies you used to keep everything on track.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer relationship management skills. Think of examples where you've turned around a challenging situation with a client or improved their experience with a product. This will demonstrate your capability to handle real-world challenges.
