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For Companies At a Glance
- Tasks: Ensure customers receive top-notch service and manage aftercare experiences.
- Company: Join Saxtons, the UK's leading SUV dealership with a focus on innovation.
- Benefits: Competitive salary, career growth, and a collaborative work culture.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: Experience in customer service and knowledge of the motor industry required.
- Other info: Enjoy clear progression opportunities and a supportive work environment.
The predicted salary is between 25000 - 28000 £ per year.
Overview
Chelmsford, Essex
Full-time • Perm
£30,000.00-£32,000.00 per year
Job Title: Service Advisor
Reporting To: Aftersales and Operations Manager
Department: Workshop
Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturday’s 8:00 am to 1:00 pm
Role Overview
You will play a crucial role in upholding our reputation for exceptional service. Your primary focus will be to ensure every customer enjoys a seamless aftercare experience.
The Company
About Saxtons, Forza Finance & WeBuyPrestigeCar
Saxtons is the UK’s largest SUV dealership, known for its extensive vehicle range, award-winning customer service, and innovative approach. Alongside our sister companies, Forza Finance and WeBuyPrestigeCar, we provide comprehensive automotive solutions—from tailored finance options to premium vehicle acquisitions. Together, we are dedicated to excellence, continuous growth, and delivering outstanding customer experiences.
A Typical Day Will Include:
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- To ensure that maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
- Ensure that service, repair jobs are completed satisfactorily and to time specified, making sure all warranty items are available for return to manufacturers
- To issue repair orders to the workshop technicians adding any further information that may assist with repair
- To ensure that any delay in the completion of work is reported to the customer
- To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
- Accept payments for work according to company policy
- To accurately cost all invoices for payment
- Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
- To ensure price lists and charge out rates are kept up to date at all times
- To prepare and analyse job cards for work carried out under the terms of warranty
- Ensure that all warranty policies and procedures are adhered to
The Ideal Candidate
- Experience in a Service Advisor role
- Have a proven track record of delivering outstanding customer service
- Knowledge of the Motor industry, parts and service
- Excellent communication and organisational skills
- Ability to communicate equally with mechanics, customers and senior management
- Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Hours: 42.00 hrs per week average (Monday to Friday, 8am to 5:00 pm. 1 in 3 Saturday’s 8am to 1pm)
Why Join Saxtons?
- At Saxtons, you’ll be part of a forward-thinking team that values innovation and excellence.
- Industry Leadership: Join the UK’s No.1 SUV dealership, setting benchmarks in automotive retail and customer experience.
- Career Growth: Benefit from clear progression opportunities and ongoing professional development.
- Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
- Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
- Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Apply today and take the next step in your career with Saxtons and our sister brands.
Job Types: Full-time, Permanent
Work Location: In person
Service Advisor in Chelmsford employer: Saxtons
Contact Detail:
Saxtons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Chelmsford
✨Tip Number 1
Get to know the company inside out! Research Saxtons and its sister brands, Forza Finance and WeBuyPrestigeCar. Understanding their values and services will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to connect with customers and mechanics alike. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Saxtons.
We think you need these skills to ace Service Advisor in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Advisor role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how your background makes you the perfect fit for Saxtons. Keep it engaging and personal, so we get a sense of who you are.
Show Off Your Communication Skills: As a Service Advisor, communication is key! In your application, demonstrate your ability to connect with customers and colleagues alike. Use clear and concise language, and don’t shy away from showcasing your organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Saxtons!
How to prepare for a job interview at Saxtons
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry, especially regarding service and repair processes. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Think about specific situations where you resolved issues or went above and beyond for a customer—this will demonstrate your commitment to exceptional service.
✨Practice Communication
Since you'll be interacting with customers, mechanics, and management, practice clear and concise communication. Role-play potential scenarios with a friend to build confidence in discussing service requirements and warranty details.
✨Be Organised
Bring a notepad or digital device to jot down important points during the interview. This shows that you're organised and serious about the role. Also, prepare questions to ask about the company’s approach to customer service and team dynamics.
