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For Companies At a Glance
- Tasks: Lead the service department, ensuring efficiency and high customer satisfaction.
- Company: Join Saxtons, the UK's No.1 prestige dealership with a focus on innovation.
- Benefits: Competitive salary up to £60,000, career growth, and ongoing professional development.
- Other info: Enjoy a collaborative culture and clear progression opportunities.
- Why this job: Make a real impact in a dynamic team that values creativity and excellence.
- Qualifications: Experience as a service manager or similar, with strong communication skills.
The predicted salary is between 60000 - 60000 £ per year.
Chelmsford, Essex • Full-time • Permanent • up to £60,000 per year • Reporting To: Directors • Department: Workshop • Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturday’s 8:00 am to 1:00 pm
Role Overview
The Aftersales Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, and setting and achieving targets. The role ensures all customer service concerns are addressed promptly and professionally, that all vehicle service and repairs are performed to the highest quality standards, and that the department operates efficiently and profitably. The Aftersales Manager leads and develops technicians and support staff; establishes and monitors key performance indicators; and implements processes to improve productivity, customer satisfaction, and retention. This position ensures compliance with dealership policies, manufacturer requirements, and safety regulations while fostering a positive, customer-focused, and high-performing service culture.
Duties & Responsibilities
- Oversee daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction
- Supervise the team within the service department, monitoring their performance when delivering customer service
- Lead, coach and manage technicians and support staff
- Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers
- Keep directors informed of progress against company targets, market trends and future actions required to maximise performance
- Any other reasonable duties assigned by management
Person Specification
- Previous experience as a service manager or similar, relevant experience
- Extensive technical background with management training
- Strong communication skills to deal with customers, employees and vendors
Why Join Saxtons?
- Industry Leadership: Join the UK’s No.1 prestige dealership, setting benchmarks in automotive retail and customer experience.
- Career Growth: Benefit from clear progression opportunities and ongoing professional development.
- Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
- Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
- Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Job Types: Full-time, Permanent
Work Location: In person
Aftersales Manager in Chelmsford employer: Saxtons
Contact Detail:
Saxtons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Saxtons' values and how they align with your own. This will help you showcase why you're the perfect fit for their team during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and team management. We all know that confidence is key, so rehearse your answers until you feel ready to impress!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Saxtons family and contributing to their success.
We think you need these skills to ace Aftersales Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your relevant experience in managing service departments and any achievements that showcase your ability to improve customer satisfaction and efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Saxtons. Mention specific examples of how you've led teams and achieved targets in previous roles.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure to demonstrate your skills in your application. Whether it's through your writing style or by mentioning experiences where you effectively dealt with customers and staff, let us see your strengths!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Saxtons
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to aftersales and service management. Be ready to discuss specific examples of how you've improved customer satisfaction or increased efficiency in previous roles.
✨Showcase Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare to share your experiences in coaching and managing staff. Think of instances where you motivated your team or resolved conflicts effectively.
✨Understand the Company Culture
Research Saxtons and their approach to customer service and innovation. Be prepared to discuss how your values align with theirs and how you can contribute to their collaborative culture.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their expectations for the Aftersales Manager and how success is measured.