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For Companies At a Glance
- Tasks: Ensure customers enjoy a seamless aftercare experience and manage service bookings.
- Company: Join Saxtons, the UK's largest SUV dealership known for innovation and excellence.
- Benefits: Enjoy career growth, professional development, and a collaborative team culture.
- Why this job: Be part of a forward-thinking team that values creativity and customer satisfaction.
- Qualifications: Experience as a Service Advisor with strong customer service skills required.
- Other info: Work in a dynamic environment with clear progression opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Reporting To: Aftersales and Operations Manager
Department: Workshop
Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturdays 8:00 am to 1:00 pm
Role Overview
You will play a crucial role in upholding our reputation for exceptional service. Your primary focus will be to ensure every customer enjoys a seamless aftercare experience.
About Saxtons
Saxtons is the UK’s largest SUV dealership, known for its extensive vehicle range, award-winning customer service, and innovative approach. Alongside our sister companies, Forza Finance and WeBuyPrestigeCar, we provide comprehensive automotive solutions—from tailored finance options to premium vehicle acquisitions. Together, we are dedicated to excellence, continuous growth, and delivering outstanding customer experiences.
Responsibilities
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- Ensure that maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
- Ensure that service, repair jobs are completed satisfactorily and to time specified, making sure all warranty items are available for return to manufacturers
- Issue repair orders to the workshop technicians adding any further information that may assist with repair
- Ensure that any delay in the completion of work is reported to the customer
- Ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
- Accept payments for work according to company policy
- Accurately cost all invoices for payment
- Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
- Ensure price lists and charge out rates are kept up to date at all times
- Prepare and analyse job cards for work carried out under the terms of warranty
- Ensure that all warranty policies and procedures are adhered to
Qualifications
- Experience in a Service Advisor role
- Proven track record of delivering outstanding customer service
- Knowledge of the Motor industry, parts and service
- Excellent communication and organisational skills
- Ability to communicate equally with mechanics, customers and senior management
- Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Hours: 42.00 hrs per week average (Monday to Friday, 8am to 5:00 pm. 1 in 3 Saturday’s 8am to 1pm)
Why Join Saxtons?
- Industry Leadership: Join the UK’s No.1 SUV dealership, setting benchmarks in automotive retail and customer experience.
- Career Growth: Benefit from clear progression opportunities and ongoing professional development.
- Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
- Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
- Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Apply today and take the next step in your career with Saxtons and our sister brands.
Job Details
Job Types: Full-time, Permanent
Work Location: In person
Service Advisor employer: Saxton Ltd
Contact Detail:
Saxton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company inside out! Research Saxtons and its sister brands, Forza Finance and WeBuyPrestigeCar. Understanding their values and services will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll need to shine in front of customers. Role-play common scenarios with friends or family to boost your confidence and communication skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even referrals that could land you an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Saxtons team. Don’t miss out on this opportunity!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Service Advisor role. Highlight your customer service achievements and any relevant motor industry knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional service and how your background makes you a perfect fit for Saxtons.
Showcase Your Communication Skills: As a Service Advisor, communication is key. In your application, demonstrate your ability to connect with customers and colleagues alike. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Saxton Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the motor industry, especially regarding service and repair processes. Familiarise yourself with common customer queries and how to address them effectively. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Customer Service is Key
Prepare examples from your past experiences where you've delivered outstanding customer service. Think about specific situations where you went above and beyond for a customer. This will demonstrate your commitment to maintaining Saxtons' reputation for exceptional service.
✨Practice Communication Skills
Since you'll be interacting with customers, mechanics, and management, practice clear and effective communication. Role-play potential scenarios with a friend or family member to get comfortable discussing service requirements and warranty details. This will help you convey information confidently during the interview.
✨Show Enthusiasm for Innovation
Saxtons values innovation, so be prepared to discuss how you can contribute to this culture. Think of ideas or technologies that could enhance customer experiences in the automotive sector. Showing that you're forward-thinking will align you with the company's goals and make you a standout candidate.
