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For Companies At a Glance
- Tasks: Ensure customers receive top-notch service and manage their aftercare experience.
- Company: Join Saxtons, the UK's largest SUV dealership with a reputation for excellence.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and innovation.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work Monday to Friday with occasional Saturday shifts in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Reporting To: Aftersales and Operations Manager
Department: Workshop
Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturdays 8:00 am to 1:00 pm
Role Overview
You will play a crucial role in upholding our reputation for exceptional service. Your primary focus will be to ensure every customer enjoys a seamless aftercare experience.
About Saxtons
Saxtons is the UK’s largest SUV dealership, known for its extensive vehicle range, award-winning customer service, and innovative approach. Alongside our sister companies, Forza Finance and WeBuyPrestigeCar, we provide comprehensive automotive solutions—from tailored finance options to premium vehicle acquisitions. Together, we are dedicated to excellence, continuous growth, and delivering outstanding customer experiences.
Responsibilities
- Taking service warranty bookings and inputting on system
- Greet customers, discuss, identify and progress routine service and repair requirements
- Promote the sale of service/accessories
- Ensure that maximum profit is achieved from all service works in accordance with company policy
- Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
- Ensure that service, repair jobs are completed satisfactorily and to time specified, making sure all warranty items are available for return to manufacturers
- Issue repair orders to the workshop technicians adding any further information that may assist with repair
- Ensure that any delay in the completion of work is reported to the customer
- Ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
- Accept payments for work according to company policy
- Accurately cost all invoices
Service Advisor in London employer: Saxton Ltd
Contact Detail:
Saxton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in London
✨Tip Number 1
Get to know the company inside out! Research Saxtons and its values, especially their commitment to exceptional service. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be interacting with customers daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can significantly increase your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining Saxtons. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Advisor in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share any relevant experiences where you’ve gone above and beyond to help customers, as this is key for the Service Advisor role.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight your skills and experiences that align with the job description. We want to see how your background fits with our mission at Saxtons, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the automotive industry. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Saxton Ltd
✨Know Your Stuff
Before the interview, make sure you understand Saxtons' values and what makes them the UK's largest SUV dealership. Familiarise yourself with their services and how they prioritise customer experience. This will help you demonstrate your enthusiasm and fit for the role.
✨Customer Service Focus
As a Service Advisor, your main goal is to ensure customers have a seamless aftercare experience. Prepare examples from your past work where you’ve gone above and beyond for a customer. This will show that you understand the importance of exceptional service.
✨Be Ready to Discuss Technical Knowledge
Brush up on basic automotive knowledge, especially around service and repair requirements. Be prepared to discuss how you would handle common customer queries or issues. This shows you’re not just about sales but also care about the technical side of things.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the questions asked and respond thoughtfully. This will not only help you answer better but also demonstrate your communication skills, which are crucial for a Service Advisor role.
