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- Tasks: Convert digital enquiries into showroom visits and engage customers with our luxury vehicles.
- Company: Join Saxtons, a top-rated workplace that values teamwork and success.
- Benefits: Earn a competitive salary with uncapped commission, bonuses, and career growth opportunities.
- Why this job: Be the first impression of our brand and make an impact in the automotive industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a dynamic environment with state-of-the-art technology and a supportive team culture.
The predicted salary is between 26000 - 45000 ÂŁ per year.
We are offering an exciting and highly rewarding opportunity for a Digital Agent to join our well‑established and high‑performing team. This role comes with uncapped earning potential, excellent career development opportunities, and a supportive environment where success is shared and encouraged. As a Digital Agent, you’ll have a key role in converting online interest into showroom visits, ensuring potential buyers experience the luxury of our vehicles firsthand.
With a strong emphasis on team collaboration and support, you’ll be part of an environment that fosters both personal and professional growth. In many cases, you will be the first and most important impression of the business, representing our brand to a large volume of customers every day. There is also an opportunity to gain up‑close exposure to makes and models within the luxury and premium car sector.
Role Overview
Your primary responsibility as a Digital Agent is to generate showroom traffic by converting digital enquiries into confirmed showroom appointments. Acting as the first point of contact for customers across all digital platforms, your role is crucial in driving the success of the Sales team and ensuring each customer is well‑informed and excited to visit our dealership. Working closely with the Sales team, you’ll coordinate and book appointments, manage enquiries, process deposits, and ensure that potential customers feel valued and engaged. This is an exciting opportunity for those passionate about vehicles and delivering exceptional service in a high‑energy team environment.
Key Responsibilities
- Convert digital enquiries into high‑quality showroom appointments
- Manage customer interactions across multiple platforms simultaneously
- Qualify customer needs, build rapport, and create excitement around our vehicles and brand
- Maximise every opportunity by following up leads quickly and professionally
- Act as the primary funnel for the sales team, ensuring customers arrive informed, engaged, and ready to buy
- Maintain accurate records using CRM and other IT‑based systems
- Get involved with PX valuations and Finance quotes
- Take deposits and greet customers
Essential Skills & Attributes
- First‑Class Communication Skills: confident, professional, and persuasive when communicating verbally and in writing (email, WhatsApp, telephone). Good response time is fundamental.
- Strong IT & Digital Skills: confidence with computers, CRM tools, and digital workflows.
- Focus & Attention to Detail: remain focused, attentive, and organised throughout the day.
- Value‑Building Mindset: create value in the experience, the brand, and the appointment.
- Sales & Influencing Skills: comfortable handling objections, negotiating effectively, understanding sales psychology, and building rapport with a wide range of customers.
- Customer service skills: aim to reach 5‑star ratings across all platforms, consistently.
What We’re Looking For
- Previous experience in a customer‑facing or enquiry‑handling role, ideally within the automotive industry or an FCA‑regulated environment.
- Team player with strong communication and organisational skills.
- Ability to work in a fast‑paced, high‑pressure environment.
- Strong interest in vehicles, with a good understanding of car features, specifications, and the automotive industry.
- Excellent persuasive communication skills, both verbal and written.
- High attention to detail with experience in CRM systems and digital payment processing.
- Full, clean UK driving licence is required.
Company Culture & Engagement
At Saxtons we believe in team success. Our values of inclusion, accountability, and pride drive everything we do, fostering a workplace where every employee is encouraged to contribute. As part of a Best Place to Work in 2024, you’ll be joining a culture that promotes respect, diversity, and continuous improvement. We champion a collaborative environment where everyone works towards shared goals, ensuring personal and team growth.
What We Offer
- Basic Salary of ÂŁ26,000
- On Target Earnings (OTE) of ÂŁ45,000+
- Competitive Basic Salary
- State‑of‑the‑art, high‑tech showroom and digital platforms
- Training and development opportunities to boost your skills
- Clear career progression pathways
- Bonus scheme
- Company pension
- Refer a Friend scheme
If you’re ready to collaborate with a passionate team, help drive showroom traffic, and be a key player in an award‑winning environment, we invite you to apply today and join Saxtons!
Digital Sales Agent employer: Saxton Ltd
Contact Detail:
Saxton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Sales Agent
✨Tip Number 1
Get to know the company inside out! Research Saxtons, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your communication skills! As a Digital Sales Agent, you'll need to be confident and persuasive. Try role-playing with a friend or family member to nail down your pitch and responses to common questions.
✨Tip Number 3
Be ready to showcase your tech skills! Familiarise yourself with CRM systems and digital tools that might come up during the interview. Showing you're comfortable with technology will give you an edge.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in making a lasting impression. Plus, it shows you're genuinely interested in the role and the team at Saxtons.
We think you need these skills to ace Digital Sales Agent
Some tips for your application 🫡
Show Your Passion for Cars: When writing your application, let your enthusiasm for vehicles shine through! Mention any relevant experience or knowledge you have about cars, as this will resonate with us and show that you're genuinely interested in the role.
Highlight Your Communication Skills: Since you'll be the first point of contact for customers, it's crucial to showcase your communication skills. Use clear and persuasive language in your application, and don't forget to mention any previous roles where you've excelled in customer interactions.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. Organise your information clearly, and if you have experience with CRM systems, highlight that to show you're ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Saxton Ltd
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the automotive industry and the specific vehicles Saxtons offers. Being able to discuss car features and specifications confidently will show that you're genuinely interested and well-prepared.
✨Practice Your Pitch
As a Digital Sales Agent, you'll need to communicate effectively. Practice how you would convert digital enquiries into showroom appointments. Role-play with a friend or family member to refine your persuasive communication skills and ensure you can handle objections smoothly.
✨Showcase Your Tech Savvy
Since the role involves using CRM systems and digital platforms, be ready to discuss your experience with these tools. Highlight any relevant skills you have and be prepared to demonstrate your ability to manage customer interactions across multiple platforms.
✨Emphasise Team Spirit
Saxtons values collaboration, so be sure to express your enthusiasm for working in a team environment. Share examples from your past experiences where you contributed to team success and how you can bring that same energy to their high-performing team.
