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For Companies At a Glance
- Tasks: Manage customer concerns and provide legal support to ensure smooth operations.
- Company: Join a reputable company focused on exceptional customer service and compliance.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Dynamic role with opportunities for growth and learning in a fast-paced environment.
- Why this job: Make a real difference by resolving customer issues and supporting legal compliance.
- Qualifications: Experience in customer service or legal roles is a plus; strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Reporting To - Senior Business Executive
Department - Compliance, Legal & Business Operations
Role Overview
Play key role in protecting and enhancing Saxtons’ reputation for exceptional customer service while ensuring the business operates in line with relevant legal and regulatory requirements. This role combines escalating customer resolution management with paralegal‑level regulatory and legal support. The successful candidate will act as central point of contact for complex customer matters, including disputes, regulatory complaints and small claims cases. Working closely with the Legal Case Handler and Senior Business Executive, the role will support the business in maintaining regulatory compliance, and resolving issues before they escalate. The position will also provide operational support to the Senior Business Executive, assisting across a range of business functions including compliance, contracts, complaints management, legal administration and elements of general business operations. The role requires a commercially aware, solutions‑focused and highly organised individual who can confidently manage complex situations, communicate professionally with customers and stakeholders, and ensure issues are handled efficiently and fairly.
Key Responsibilities
- Customer Resolutions
- Act as the primary point of contact for escalated customer concerns and complex aftersales matters
- Manage cases from initial escalation through to final resolution, ensuring fair, professional and timely outcomes
- Investigate disputes by reviewing documentation, gathering evidence and liaising with customers and internal departments
- Support the business in resolving issues before they escalate into formal disputes, regulatory complaints or legal action
- Ensure complaints are recorded, acknowledged and handled in line with company procedures and regulatory expectations
- Work alongside the customer service team to manage and resolve high‑level or sensitive customer cases
- Legal & Regulatory Support
- Provide paralegal‑level support on legal and regulatory matters relating to vehicle sales, consumer rights, finance agreements and compliance obligations
- Assist with claims cases, preparing documentation, evidence packs and correspondence
- Prepare and distribute formal correspondence including complaint responses, legal notices and regulatory responses
- Maintain organised and confidential record of legal documentation, investigations and complaint files
- Work closely with the in‑house Legal Case Handler on complex matters to ensure appropriate resolution and risk mitigation
- Support the business in ensuring compliance with relevant FCA regulations and consumer protection legislation
- Executive & Operational Support
- Provide administrative and operational support to the Senior Business Executive, assisting with day‑to‑day business management matters
- Assist with coordination and documentation relating to contracts, compliance processes and business policies
- Support cross‑departmental matters involving customer care, legal and compliance matters and operational improvements
- Assist with ad‑hoc projects relating to business operations, governance and regulatory processes
- Reporting & Administration
- Maintain accurate case records
- Track case progress and ensure documentation is properly recorded and stored
- Assist in producing reports on trends, recurring issues and operational risks
- Support continuous improvement of case management and compliance processes
Person Specification
Experience
- Previous experience within the motor trade or automotive sector (desirable)
- Experience handling customer complaints, disputes or case management
- Experience working in a legal, regulatory, compliance or paralegal‑style role
- Familiarity with small claims processes or dispute resolution (desirable)
Knowledge
- Understanding of consumer protection legislation
- Knowledge of FCA regulations and compliance requirements (desirable)
- Awareness of regulatory obligations within vehicle sales and finance
Skills
- Strong investigation and problem‑solving skills
- Excellent written and verbal communication
- High attention to detail and strong organisational ability
- Ability to manage multiple cases simultaneously
- Professional, calm and confident approach when dealing with complex or sensitive matters
- Strong administrative and documentation skills
- Proficiency in Microsoft Office
Work Location: In person
Customer Relations Coordinator employer: Saxton Ltd
Contact Detail:
Saxton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Be ready to discuss how your skills align with their mission, especially around customer service and compliance. Show them you’re not just another candidate!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences with customer complaints or legal matters.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. And remember, apply through our website for the best chance at landing that Customer Relations Coordinator role!
We think you need these skills to ace Customer Relations Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Coordinator role. Highlight your experience in handling customer complaints and any relevant legal or regulatory knowledge you have. We want to see how your skills match what we're looking for!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully resolved complex customer issues in the past. We love candidates who can demonstrate their strong investigation and problem-solving abilities, so don't hold back on sharing those stories!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember that this is a professional role. Use clear and concise language in your application, and make sure to convey your ability to communicate effectively with customers and stakeholders.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at Saxton Ltd
✨Know Your Stuff
Make sure you brush up on consumer protection legislation and FCA regulations. Being able to discuss these topics confidently will show that you're not just interested in the role, but that you understand the legal landscape you'll be working in.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed customer complaints or disputes in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to resolve issues efficiently and fairly.
✨Be Organised
Since this role involves managing multiple cases simultaneously, demonstrate your organisational skills during the interview. Bring a portfolio with notes on your relevant experiences and any questions you might have about the role or company processes.
✨Communicate Professionally
Practice your communication skills before the interview. You’ll need to convey complex information clearly and professionally, so consider doing mock interviews with friends or family to refine your approach and ensure you come across as calm and confident.