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- Tasks: Lead the service department, ensuring efficiency and high customer satisfaction.
- Company: Join Saxtons, the UK's No.1 prestige dealership with a focus on innovation.
- Benefits: Enjoy career growth, professional development, and a collaborative team culture.
- Other info: Dynamic environment with clear progression opportunities.
- Why this job: Make a real impact in enhancing customer experiences and brand presence.
- Qualifications: Previous experience in service management and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Aftersales Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, and setting and achieving targets. The role ensures all customer service concerns are addressed promptly and professionally, that all vehicle service and repairs are performed to the highest quality standards, and that the department operates efficiently and profitably. The Aftersales Manager leads and develops technicians and support staff; establishes and monitors key performance indicators; and implements processes to improve productivity, customer satisfaction, and retention. This position ensures compliance with dealership policies, manufacturer requirements, and safety regulations while fostering a positive, customer-focused, and high-performing service culture.
Duties & Responsibilities
- Oversee daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction.
- Supervising the team within the service department, monitoring their performance when delivering customer service.
- Lead, coach and manage technicians and support staff.
- Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers.
- Keep directors informed of progress against company targets, market trends and future actions required to maximise performance.
- Any other reasonable duties assigned by management.
Person Specification
- Previous experience as a service manager or similar, relevant experience.
- Extensive technical background with management training.
- Strong communication skills to deal with customers, employees and vendors.
Why Join Saxtons?
- Industry Leadership: Join the UK’s No.1 prestige dealership, setting benchmarks in automotive retail and customer experience.
- Career Growth: Benefit from clear progression opportunities and ongoing professional development.
- Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
- Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
- Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Apply today and take the next step in your career with Saxtons and our sister brands.
Aftersales Manager employer: Saxton Ltd
Contact Detail:
Saxton Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the lookout for an Aftersales Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with Saxtons' values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their forward-thinking team.
✨Tip Number 3
Practice your communication skills! As an Aftersales Manager, you'll need to interact with customers, employees, and vendors. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining Saxtons and contributing to their high-performing service culture.
We think you need these skills to ace Aftersales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your previous experience in service management and any relevant technical background. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team at Saxtons. Keep it professional but let your personality come through.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. We love to see quantifiable results, so if you've improved customer satisfaction or boosted team performance, shout about it!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our innovative team!
How to prepare for a job interview at Saxton Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to aftersales and service management. Be ready to discuss specific examples of how you've improved customer satisfaction or efficiency in previous roles.
✨Showcase Leadership Skills
As an Aftersales Manager, you'll be leading a team. Prepare to share your experiences in coaching and managing staff. Think of instances where you motivated your team or resolved conflicts effectively.
✨Understand the Company Culture
Familiarise yourself with Saxtons' values and culture. Be prepared to explain how your personal values align with theirs and how you can contribute to their collaborative and innovative environment.
✨Prepare Questions
Have a few thoughtful questions ready for your interviewers. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about their approach to customer service or how they support staff development.