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- Tasks: Deliver top-notch operational support in client-facing and back-office banking activities.
- Company: Prestigious private bank with a growing presence in the UK.
- Benefits: Competitive salary, career growth, and a collaborative team environment.
- Why this job: Join a dynamic team and make a real impact in banking operations.
- Qualifications: 3+ years in banking operations with strong client service skills.
- Other info: Focus on compliance and risk management in a supportive culture.
The predicted salary is between 40000 - 50000 ÂŁ per year.
A prestigious private bank with a significant and growing presence in the UK is seeking an experienced Banking Operations Officer to join their Banking Operations team in London.
About the Role
You will play a vital role in delivering high-quality operational support across client-facing and back-office banking activities. This is a hands-on position with a strong emphasis on client service, risk management, regulatory compliance, and collaboration within a “one team” environment.
Key Responsibilities
- Manage client reporting, including valuations and mailings
- Oversee Individual Savings Account (ISA) controls and processes
- Provide first-line support for client debit cards and the debit card helpline
- Deliver excellent online banking support and helpline assistance
- Handle management of physical documents, mail, and archives
- Proactively support colleagues across Banking Operations with a collaborative one-team approach
- Identify, manage, and mitigate risks and issues within the banking operations scope
- Produce and report KPIs for Banking Operations to Senior Management
- Support the development and implementation of operational solutions for new products and services, working closely with offshore operational teams
- Ensure all operational functions remain fully compliant with relevant UK regulatory requirements
- Uphold the highest standards in line with the firm’s Code of Conduct, internal controls, policies, and procedures, with a strong focus on minimising operational risk
About You
To be successful in this role, you will bring:
- At least 3 years’ experience in a similar banking operations role
- Strong technical knowledge across banking operations
- Detailed knowledge of debit cards (issuance, support, controls, and helpline processes)
- Excellent understanding of client servicing in a private banking or wealth management environment
- Proven ability to produce accurate KPI reporting and manage operational risks
Banking Operations Officer employer: Saxton Leigh
Contact Detail:
Saxton Leigh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Operations Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who work at private banks. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of banking operations. Be ready to discuss your experience with client servicing and risk management. We want to see how you can bring value to our team!
✨Tip Number 3
Showcase your collaborative spirit! During interviews, highlight examples of how you've worked effectively in teams. We love candidates who can contribute to our 'one team' approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our prestigious bank.
We think you need these skills to ace Banking Operations Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Banking Operations Officer role. Highlight your experience in client servicing and operational support, as well as any specific knowledge about debit cards and regulatory compliance. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about banking operations and how you can contribute to our team. Be sure to mention your collaborative spirit and commitment to high-quality service, as these are key to our 'one team' approach.
Showcase Your Achievements: When detailing your past roles, focus on your achievements rather than just responsibilities. Did you improve a process or enhance client satisfaction? We love to see quantifiable results, so don’t hold back on the numbers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Saxton Leigh
✨Know Your Banking Operations
Make sure you brush up on your knowledge of banking operations, especially around client servicing and debit card processes. Familiarise yourself with the specific regulations and compliance standards relevant to the UK banking sector, as this will show your commitment to maintaining high operational standards.
✨Showcase Your Collaborative Spirit
Since the role emphasises a 'one team' approach, be prepared to discuss examples of how you've successfully collaborated with colleagues in previous roles. Highlight any experiences where teamwork led to improved client service or operational efficiency.
✨Prepare for KPI Discussions
Understand the key performance indicators (KPIs) relevant to banking operations. Be ready to talk about how you've produced and reported KPIs in the past, and how you can apply that experience to support the bank's operational goals.
✨Demonstrate Risk Management Skills
Be prepared to discuss your experience in identifying and mitigating risks within banking operations. Think of specific examples where you've successfully managed operational risks and how you ensured compliance with internal controls and regulatory requirements.