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- Tasks: Provide top-notch admin support and customer service in a friendly GP Surgery.
- Company: Established GP Surgery serving the Crowborough community.
- Benefits: Supportive team environment with opportunities for personal growth.
- Other info: Dynamic role with a chance to learn and develop in healthcare.
- Why this job: Join a caring team and make a difference in patients' lives every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 24000 - 36000 £ per year.
We are an established GP Surgery providing Primary Care Services to the Crowborough area in East Sussex. We are seeking to recruit a new member to join our friendly team, providing day to day administrative support to the patients, doctors and other clinical staff. To provide first class customer service to our patients and outside agencies.
Specifically we need you to:
- Receive patients and visitors into the Reception area.
- Carry out registration and transferring patients in and out.
- Handle patient requests, including booking and amending appointments, dealing with result enquiries both in person and on the telephone.
- Processing prescription requests when trained and competent to do so.
- Scanning and correctly labelling documents on to EMIS using Docman (our clinical IT systems).
- Providing administrative support to the Practice management and clinical staff.
- Maintaining the Emis clinical system by making changes to appointment schedules.
- Reporting faults with the computer, booking in and telephone systems.
- Setting up the clinical rooms, including re-stocking clinical supplies.
- Dealing with incoming post.
- Contribute to clinical workflow tasks when trained and competent to do so.
- Communicate with colleagues, clinicians and other outside agencies to ensure a seamless service to the patient.
Receptionist/Administrator in Northumberland employer: Saxonbury House Medical Group
Contact Detail:
Saxonbury House Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Northumberland
✨Tip Number 1
Get to know the practice! Research the GP surgery and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a receptionist, you'll be the first point of contact for patients. Role-play scenarios with friends or family to get comfortable handling various situations, from booking appointments to dealing with enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former staff members on LinkedIn or local community groups. They can provide insights about the practice and might even give you a heads-up about job openings before they're advertised.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your relevant experience and how you can contribute to providing first-class customer service.
We think you need these skills to ace Receptionist/Administrator in Northumberland
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application specifically for the Receptionist/Administrator role. Highlight your relevant experience and skills that match the job description. This shows us that you've done your homework and are genuinely interested in joining our friendly team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure to communicate your ideas effectively – we want to understand your strengths without any confusion!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the details you need about the role and our practice there.
How to prepare for a job interview at Saxonbury House Medical Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator at a GP Surgery. Familiarise yourself with tasks like handling patient requests and using EMIS. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since providing first-class customer service is key, think of examples from your past experiences where you've excelled in this area. Be ready to discuss how you’ve handled difficult situations or gone the extra mile for a customer. This will demonstrate your ability to connect with patients and outside agencies.
✨Practice Common Interview Questions
Prepare for typical interview questions related to administrative roles, such as how you manage multiple tasks or deal with stress. Practising your responses can help you articulate your thoughts clearly during the interview, making you appear more composed and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the practice is the right fit for you.