At a Glance
- Tasks: Influence key decisions and ensure customer insight drives strategy at Saxon Weald.
- Company: Saxon Weald, a social housing provider committed to customer involvement.
- Benefits: Gain board experience, receive training, and develop leadership skills.
- Other info: Diverse applicants encouraged; attend four evening meetings and participate in committees.
- Why this job: Make a real impact on services that shape the lives of residents.
- Qualifications: Passion for customer service and willingness to learn; no prior board experience needed.
The predicted salary is between 5592 - 5592 € per year.
At Saxon Weald, we believe the people who live in our homes should play a meaningful role in shaping the services we provide. That’s why we are looking for a Saxon Weald customer to join our Board. This is an exciting opportunity to influence the future of Saxon Weald and ensure that the customer perspective is not only heard but actively drives decision making at the highest level. You do not need previous board experience. What matters most is your passion for excellent customer service, your ability to think beyond your own experience and see the bigger picture, and your confidence to ask thoughtful questions and offer constructive challenge. We are looking for someone who shares our values, understands the importance of social housing and wants to use their lived experience to help shape better services for residents. Full training, support and development will be provided throughout your Board journey.
Why this role matters
As a Non-Executive Director you will help shape the direction of Saxon Weald, influencing key decisions and ensuring customer insight drives strategy, service improvement and accountability.
Who we are looking for
- Care deeply about customer experience
- Can listen thoughtfully and contribute confidently
- Are curious, open-minded and willing to learn
- Are comfortable asking questions and offering constructive challenge
- Are confident working with information and reports
What you will gain
- Develop new skills and board level experience
- Receive training and mentoring
- Build confidence and strategic leadership capability
- Work alongside experienced Board members and senior leaders
Commitment
Taking on a Board role involves attending four evening Board meetings each year at Saxon Weald House, plus serving on up to two committees. Committee meetings are held online in the early evening around four times a year. In addition, there are training sessions, Board appraisals and two full strategy days each year, alongside time required to read Board papers in advance of meetings.
We welcome diverse applicants. We are committed to building a diverse and inclusive Board that reflects the communities we serve and welcome applications from people of all backgrounds, experiences and perspectives.
Closing date for applications is 9am on Thursday 4 June 2026.
Non Executive Director (Customer) in Southwater employer: Saxon Weald
At Saxon Weald, we pride ourselves on fostering a collaborative and inclusive work culture where the voices of our residents are paramount. As a Non-Executive Director, you will not only gain invaluable board-level experience but also contribute to meaningful change in social housing, supported by comprehensive training and mentorship. Join us in shaping services that truly reflect the needs of our community while enjoying the unique opportunity to influence strategic decisions at the highest level.
StudySmarter Expert Advice🤫
We think this is how you could land Non Executive Director (Customer) in Southwater
✨Tip Number 1
Network like a pro! Reach out to current or former board members at Saxon Weald. They can give you insider tips on what the board is really looking for and how to make your application stand out.
✨Tip Number 2
Show your passion for customer service! When you get the chance to chat with anyone from Saxon Weald, share your thoughts on how customer experience can be improved. This will show that you’re not just interested in the role, but genuinely care about making a difference.
✨Tip Number 3
Prepare thoughtful questions! Before any meeting or interview, think of questions that reflect your curiosity and willingness to learn. This shows you’re engaged and ready to contribute to the board’s discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is a bonus for any board role.
We think you need these skills to ace Non Executive Director (Customer) in Southwater
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for customer service shine through in your application. We want to see how much you care about making a difference for residents, so share your experiences and insights that highlight your commitment.
Be Yourself:Don’t worry about having board experience; what matters is your unique perspective. We’re looking for genuine voices, so be open about your lived experiences and how they shape your views on social housing.
Ask Thoughtful Questions:In your written application, demonstrate your curiosity by posing insightful questions. This shows us that you’re not just thinking about your own experience but are eager to engage with the bigger picture.
Apply Through Our Website:Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to influence Saxon Weald's future.
How to prepare for a job interview at Saxon Weald
✨Understand the Role
Before your interview, take some time to really understand what being a Non-Executive Director at Saxon Weald entails. Familiarise yourself with their mission and values, especially around customer service. This will help you articulate how your own experiences align with their goals.
✨Prepare Thoughtful Questions
Think about the challenges and opportunities facing Saxon Weald and prepare some insightful questions. This shows that you're not just interested in the role but are also keen to contribute meaningfully to discussions and decision-making.
✨Showcase Your Lived Experience
Since they value lived experience, be ready to share your personal stories that highlight your understanding of customer needs. Relate these experiences back to how they can inform better services for residents, demonstrating your passion for customer service.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions and comments from the interviewers. This will not only help you respond more effectively but also show that you value their insights and are open to constructive challenge.
