Housing Conditions Case Manager
37 hours per week
c£38,500 - £42,000 per annum (depending on experience)
Safe, healthy homes are at the heart of what we do.
We're looking for a Housing Hazards Case Manager to join our HomeFix team and lead our response to housing hazard cases, helping us meet our responsibilities under HHSRS and Awaab's Law while delivering positive outcomes for customers.
This is a new role and an exciting opportunity to shape how we manage housing hazards across Saxon Weald. You'll oversee complex cases, coordinate investigations and remedial actions, work with colleagues across Housing and HomeFix, and help ensure customers receive a timely, effective and customer-focused service.
You'll also use data and insight to identify trends, reduce future risks and support continuous improvement across our services.
We're looking for someone who:
- Has experience within housing, repairs, property services, compliance or a related environment.
- Understands housing hazards and the importance of maintaining safe and healthy homes.
- Can manage complex cases and balance customer, operational and compliance requirements.
- Builds positive working relationships and works effectively across different teams.
- Uses data and information to monitor performance, identify risks and drive improvements.
- Communicates confidently with customers, colleagues and external stakeholders.
- Can make balanced decisions and manage competing priorities.
- Is organised, proactive and focused on achieving positive outcomes.
Why join us?
- 27 days annual leave plus bank holidays.
- Excellent pension contributions, with employer contributions of up to 12%.
- Life assurance of four times your annual salary.
- Health cash plan including cashback on everyday healthcare costs and access to a 24-hour GP service.
- Employee Assistance Programme for you and your household.
- Gym discounts and Cycle to Work scheme.
- Loyalty scheme recognising long service, including additional annual leave and rewards.
- Hybrid working.
About Saxon Weald
At Saxon Weald, our purpose is simple: to enable positive life chances by providing safe and secure homes.
We're passionate about delivering excellent services and creating a workplace where colleagues feel valued, supported and able to be themselves. We know that having people with different backgrounds, experiences and perspectives helps us make better decisions and provide a better service to our customers.
We particularly welcome applications from people who may be underrepresented within our organisation, including those from minority ethnic backgrounds and LGBTQIA+ communities.
Need any support during the recruitment process?
We want everyone to feel comfortable and able to show us their strengths. If there's anything we can do to support you during the application or interview process, please let us know and we'll be happy to help.
Please note
While using AI tools can be helpful when preparing your CV, we ask that any application questions are answered in your own words. This helps us understand your experience, skills and ideas and get to know you as an individual.
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Housing Conditions Case Manager in Southwater employer: Saxon Weald
Saxon Weald is an exceptional employer dedicated to enhancing the lives of older adults in West Sussex. With a strong focus on employee wellbeing, we offer a supportive work culture that values compassion and teamwork, alongside opportunities for professional growth and development. Join us to make a meaningful impact in the community while enjoying a flexible work schedule and a commitment to safeguarding our residents' independence.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Conditions Case Manager in Southwater
✨Get Involved in Local Property Events
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Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Saxon Weald.
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Housing Conditions Case Manager role at Saxon Weald, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Saxon Weald
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Saxon Weald operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Saxon Weald. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Saxon Weald.
