At a Glance
- Tasks: Support customers in managing rent accounts and recovering income fairly.
- Company: Join Saxon Weald, a passionate organisation dedicated to providing safe homes.
- Benefits: Enjoy 27 days leave, excellent pension contributions, and hybrid working options.
- Other info: Flexible hours and a supportive, inclusive work environment await you.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with rent accounts and strong communication skills are essential.
The predicted salary is between 17826 - 17826 £ per year.
Saxon Weald are recruiting for an Income Recovery Advisor to join our team. In this role, you will play a key part in supporting customers to sustain their tenancies by managing rent accounts and recovering income in a fair, timely and transparent way. The role is customer‑focused and requires a balanced approach that combines empathy with effective decision‑making, ensuring customers understand their responsibilities while feeling supported to reach sustainable solutions.
You will work closely with colleagues across our Housing, Customer Support and Finance teams, building strong working relationships to deliver consistent outcomes. A significant part of the role involves early intervention, identifying arrears quickly and using supportive, solution‑focused conversations to prevent issues from escalating. Alongside direct customer contact, you will be responsible for maintaining accurate records, completing Universal Credit verification tasks and ensuring actions are taken in line with policy and legal requirements. Where cases need to be escalated, you will provide clear, well‑documented information to support appropriate next steps.
This role is 20 hours per week, ideally worked across Wednesday, Thursday and Friday, although there is an element of flexibility. For example, hours could be spread across more days with shorter working times if that works better for you.
To be successful in this role you will need to have:
- Experience of working with rent accounts, arrears or debt recovery in a regulated or customer‑focused environment
- Strong communication skills, with the ability to explain complex or sensitive information clearly, calmly and respectfully
- Confidence handling challenging or emotional conversations while maintaining a solution‑focused and empathetic approach
- Good working knowledge of benefits, particularly Universal Credit, and how these impacts rent payments (or the ability to quickly develop this knowledge)
- The ability to assess information objectively and apply policies, procedures and legal requirements consistently and fairly
- Strong organisational skills, with experience managing competing priorities and maintaining accurate records using IT systems
Reasons why you should apply:
- 27 days annual leave plus bank holidays
- Excellent employer pension contributions, 3x your contributions up to 12%
- Life assurance 4x annual salary
- Cashback on day to day medical expenses up to £1300 (limits apply for each category)
- Leading Employee Assistance Programme, gym discounts & cycle to work scheme
- Loyalty scheme for long-serving colleagues including increased annual leave and a hamper
- Hybrid working available with a modern, recently refurbished office in Horsham
At this point, we hope you're feeling excited about what you’re reading. Even if you don't feel that you meet every single requirement, or all elements of the role profile, we still encourage you to apply. We're keen to meet people that believe in our purpose and can contribute to our team in a variety of ways - not just candidates who tick all the boxes.
About Saxon Weald: Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire). We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.
As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us. To discuss further, please contact applications@saxonweald.com.
Please note: While we understand that using artificial intelligence (AI) can be helpful when preparing your CV, we ask that you answer all application questions yourself. This helps us get a genuine sense of your experiences and ideas, so we can get to know you as an individual.
We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.
20-Hour Part-Time Rent & Income Recovery Adviser in Southwater employer: Saxon Weald
Saxon Weald is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With generous benefits such as 27 days of annual leave, excellent pension contributions, and opportunities for hybrid working in a modern office in Horsham, we are committed to fostering a positive environment where every team member can thrive and contribute to our mission of providing safe and secure homes.
StudySmarter Expert Advice🤫
We think this is how you could land 20-Hour Part-Time Rent & Income Recovery Adviser in Southwater
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and customer support sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how you’d handle challenging conversations with customers. Practise your responses so you can showcase your empathy and decision-making skills when it counts.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed competing priorities in past roles. This will demonstrate your ability to keep accurate records and handle multiple tasks effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission at Saxon Weald.
We think you need these skills to ace 20-Hour Part-Time Rent & Income Recovery Adviser in Southwater
Some tips for your application 🫡
Show Your Customer Focus:In your application, make sure to highlight any experience you have in customer service or support roles. We want to see how you've helped customers in the past, especially in challenging situations, as this is key for the Income Recovery Adviser role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language to explain your experiences and skills. We appreciate a well-structured application that gets straight to the point, so we can easily see how you fit the role.
Demonstrate Empathy and Solutions:Since this role involves sensitive conversations, share examples of how you've handled difficult discussions with empathy. We’re looking for candidates who can balance understanding with effective problem-solving, so don’t hold back on those stories!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do, so why not get started today?
How to prepare for a job interview at Saxon Weald
✨Know Your Stuff
Before the interview, brush up on your knowledge of rent accounts, arrears, and debt recovery. Familiarise yourself with Universal Credit and how it impacts rent payments. This will help you answer questions confidently and show that you're ready to tackle the role head-on.
✨Empathy is Key
Since this role involves handling sensitive conversations, practice demonstrating empathy during your responses. Think about how you would approach a customer in distress and be prepared to share examples of how you've successfully navigated similar situations in the past.
✨Showcase Your Communication Skills
Prepare to discuss how you communicate complex information clearly and respectfully. You might want to think of specific instances where you’ve had to explain difficult topics to customers or colleagues, as this will highlight your strong communication skills.
✨Organisational Skills Matter
Be ready to talk about how you manage competing priorities and maintain accurate records. Consider sharing examples of how you've used IT systems to keep track of important information, as this will demonstrate your organisational abilities and attention to detail.
