At a Glance
- Tasks: Support older people to live independently and manage their housing needs.
- Company: Saxon Weald, dedicated to providing safe and secure homes.
- Benefits: Generous annual leave, pension contributions, life assurance, and cashback on medical expenses.
- Other info: Inclusive workplace encouraging diverse applicants and supportive of adjustments for disabilities.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Experience with older or vulnerable customers and strong communication skills.
The predicted salary is between 20818 - 20818 £ per year.
- Scheme Manager
- 26 Hours Per Week
- West Sussex
Are you a caring person who is passionate about supporting older people?
We're looking for a Scheme Manager to join our team, working 26 hours per week across 4 days (Ideally working Friday).
This is a rewarding role where you'll build trusted relationships with customers, help them maintain their independence, and ensure they feel safe, secure and supported in their homes.
You'll be the familiar face within our over 55’s schemes, providing day-to-day support and housing services while working closely with colleagues’ partners to deliver a great customer experience.
As a Scheme Manager, no two days are the same.
You'll build strong relationships with customers, carry out wellbeing visits, support access to services and financial assistance, manage lettings, oversee communal facilities, and help create a safe, welcoming environment.
What you'll be doing
- Supporting customers to live independently and sustain their tenancy.
- Completing health and safety checks on the building and monitoring compliance requirements.
- Carrying out welfare visits and responding to customer needs.
- Managing tenancy-related matters, including low-level rent arrears and anti-social behaviour.
- Monitoring rent accounts and helping customers access financial support.
- Managing lettings and supporting new customers to settle into their homes.
- Ensuring communal areas are safe, clean and well maintained.
- Working with contractors, care providers and partner organisations to deliver coordinated support.
- Maintaining accurate records and using systems effectively.
You'll be someone who
- Has experience working with older people, vulnerable customers, or in a customer-facing service role.
- Enjoys building positive relationships and helping people live independently.
- Delivers excellent customer service with empathy and professionalism.
- Communicates clearly and confidently with a range of people.
- Can organise your workload and manage competing priorities.
- Is confident using IT systems and maintaining accurate records.
- A full UK driving licence and access to your own vehicle.
- To demonstrate behaviours that align with Saxon Weald's values.
- What you'll get in return
- 27 days annual leave plus bank holidays
- Excellent employer pension contributions, 3x your contributions up to 12%
- Life assurance 4x annual salary.
- Cashback on day to day medical expenses up to £1300 (limits apply for each category)
- Leading Employee Assistance Programme, gym discounts & cycle to work scheme
- Loyalty scheme for long-serving colleagues including increased annual leave
- Company van and fuel card provided, so you don’t pay any travel costs to and from work
At this point, we hope you're feeling excited about what you’re reading.
Even if you don't feel that you meet every single requirement, or all elements of the role profile, we still encourage you to apply.
We're keen to meet people that believe in our purpose and can contribute to our team in a variety of ways - not just candidates who tick all the boxes.
DBS Checks
To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions.
We know that past incidents don’t always reflect who you are today, and we’ll carefully consider the details, including the nature of the conviction, the time that’s passed, and any positive changes you’ve made since then.
About Saxon Weald
Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes.
We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values.
We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire).
We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves.
We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring.
We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals.
As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us.
To discuss further, please contact applications@saxonweald. com
Please note
While we understand that using artificial intelligence (AI) can be helpful when preparing your CV, we ask that you answer all application questions yourself.
This helps us get a genuine sense of your experiences and ideas, so we can get to know you as an individual.
We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response.
Therefore, we recommend you submit your application as soon as possible.
Scheme Manager employer: Saxon Weald
Saxon Weald is an exceptional employer dedicated to enhancing the lives of older adults in West Sussex. With a strong focus on employee wellbeing, we offer a supportive work culture that values compassion and teamwork, alongside opportunities for professional growth and development. Join us to make a meaningful impact in the community while enjoying a flexible work schedule and a commitment to safeguarding our residents' independence.
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Saxon Weald.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Saxon Weald!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Saxon Weald, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Saxon Weald or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Saxon Weald:Before hitting send, make sure to tailor your application specifically to Saxon Weald! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Saxon Weald
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
