At a Glance
- Tasks: Support customers in managing rent accounts and recovering income fairly and transparently.
- Company: Join Saxon Weald, a supportive team focused on customer care.
- Benefits: Enjoy 27 days annual leave, excellent pension contributions, and cashback on medical expenses.
- Other info: Flexible working hours with opportunities for career growth and development.
- Why this job: Make a real difference by helping customers sustain their tenancies with empathy and support.
- Qualifications: Experience in rent accounts or debt recovery, strong communication skills, and organisational abilities.
The predicted salary is between 17826 - 17826 € per year.
Saxon Weald are recruiting for an Income Recovery Advisor to join our team. In this role, you will play a key part in supporting customers to sustain their tenancies by managing rent accounts and recovering income in a fair, timely and transparent way. The role is customer‑focused and requires a balanced approach that combines empathy with effective decision‑making, ensuring customers understand their responsibilities while feeling supported to reach sustainable solutions.
You will work closely with colleagues across our Housing, Customer Support and Finance teams, building strong working relationships to deliver consistent outcomes. A significant part of the role involves early intervention, identifying arrears quickly and using supportive, solution‑focused conversations to prevent issues from escalating. Alongside direct customer contact, you will be responsible for maintaining accurate records, completing Universal Credit verification tasks and ensuring actions are taken in line with policy and legal requirements. Where cases need to be escalated, you will provide clear, well‑documented information to support appropriate next steps.
This role is 20 hours per week, ideally worked across Wednesday, Thursday and Friday, although there is an element of flexibility. For example, hours could be spread across more days with shorter working times if that works better for you.
To be successful in this role you will need to have:
- Experience of working with rent accounts, arrears or debt recovery in a regulated or customer‑focused environment
- Strong communication skills, with the ability to explain complex or sensitive information clearly, calmly and respectfully
- Confidence handling challenging or emotional conversations while maintaining a solution‑focused and empathetic approach
- Good working knowledge of benefits, particularly Universal Credit, and how these impacts rent payments (or the ability to quickly develop this knowledge)
- The ability to assess information objectively and apply policies, procedures and legal requirements consistently and fairly
- Strong organisational skills, with experience managing competing priorities and maintaining accurate records using IT systems
Reasons why you should apply:
- 27 days annual leave plus bank holidays
- Excellent employer pension contributions, 3x your contributions up to 12%
- Life assurance 4x annual salary
- Cashback on day to day medical expenses up to £1300 (limits apply for each category)
- Leading Employee Assistance Programme, gym discounts
Income Recovery Advisor employer: Saxon Weald
Saxon Weald is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With flexible working hours, generous annual leave, and comprehensive benefits including excellent pension contributions and health cashback schemes, we empower our Income Recovery Advisors to thrive in their roles while making a meaningful impact in the community of Horsham, West Sussex.
StudySmarter Expert Advice🤫
We think this is how you could land Income Recovery Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. Building connections can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, make sure you can clearly explain why you're the perfect fit for the Income Recovery Advisor role. Highlight your experience with rent accounts and your customer-focused approach.
✨Tip Number 3
Be proactive! If you see a job posting that excites you, don’t wait for the application deadline. Reach out directly to the hiring manager or team to express your interest and ask any questions you might have.
✨Tip Number 4
Stay organised! Keep track of your applications, follow-ups, and networking contacts. This will help you manage your time effectively and ensure you don’t miss out on any opportunities.
We think you need these skills to ace Income Recovery Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Income Recovery Advisor role. Highlight your experience with rent accounts and customer support, showing us how you can bring empathy and effective decision-making to the table.
Showcase Your Communication Skills:Since this role involves handling sensitive conversations, it’s crucial to demonstrate your strong communication skills. Use examples in your application that illustrate how you've explained complex information clearly and respectfully in past roles.
Highlight Relevant Experience:Don’t forget to mention any experience you have with Universal Credit or debt recovery. We want to see how you’ve navigated similar situations before, so be specific about your achievements and the impact you made.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Saxon Weald
✨Know Your Stuff
Make sure you brush up on your knowledge of rent accounts, arrears, and debt recovery. Familiarise yourself with Universal Credit and how it affects rent payments. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Your Empathy
Since this role is all about supporting customers, be prepared to demonstrate your empathetic approach during the interview. Think of examples where you've handled challenging conversations with care and respect, and be ready to discuss how you can balance empathy with effective decision-making.
✨Organisational Skills Matter
Highlight your organisational skills by sharing specific examples of how you've managed competing priorities in the past. Discuss any IT systems you've used to maintain accurate records, as this will show that you can handle the administrative side of the role efficiently.
✨Build Relationships
Talk about your experience working collaboratively with different teams. Share instances where you've built strong working relationships to achieve consistent outcomes. This will demonstrate that you understand the importance of teamwork in delivering excellent customer support.
